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Guest Services Coordinator

2 months ago

Englewood, New Jersey, United States Crowne Plaza Englewood Full time


We are seeking a dedicated and friendly hospitality reception specialist to provide outstanding service to our guests at Crowne Plaza Englewood.

Your role will involve greeting guests, managing their reservations, issuing room keys, and addressing any inquiries to ensure a pleasant experience during their stay.

The ideal candidate will possess excellent communication abilities, a strong commitment to service excellence, and a proactive approach to guest relations.

Shift Details:
Evening Shift

Key Responsibilities

  • Welcome each guest warmly, facilitate check-in and check-out processes, ensuring accurate room assignments and key distribution.
  • Handle incoming calls and online inquiries, managing room bookings and addressing guest needs related to rates, availability, amenities, and special requests.

Record Keeping:
Maintain precise records of all guest account details.

  • Collaborate with housekeeping to ensure rooms are prepared for incoming guests.
  • Address customer concerns as they arise.

Qualifications

  • Availability on weekends is essential.
  • Preferred: 1 year of experience in hospitality as a front desk agent, receptionist, or guest service representative.
  • High school diploma, GED, or equivalent required.
  • Familiarity with Microsoft Office and reservation systems is advantageous.
  • Comfortable managing phone communications and resolving challenging situations.
  • Exhibit exceptional interpersonal, organizational, and customer service skills.