Bilingual Personal Lines Insurance Representative

1 week ago

Norwalk, Connecticut, United States Sumra Agency Inc - All State Insurance Company Full time
Job OverviewBenefits:
  • Bilingual Spanish proficiency
  • 401(k) matching program
  • Performance-based bonuses
  • Comprehensive dental coverage
  • Health insurance options
  • Career advancement opportunities
  • Paid time off
  • Training and development programs
  • Competitive salary structure
  • Vision insurance
  • 401(k) retirement plan
  • Signing bonus available

Position Summary
The Personal & Commercial Lines Customer Service Representative at Sumra Agency Inc - All State Insurance Company plays a crucial role in fostering strong customer relationships by addressing inquiries and concerns related to personal and commercial lines insurance. This is achieved through prompt and professional communication with clients, insurance providers, and colleagues while engaging in specific service and marketing initiatives.

Key Benefits/Perks
  • Attractive salary with commission opportunities
  • Professional development support for training and certification
  • Job security in a growing sector
Core Responsibilities
  • Respond to customer inquiries and correspondence regarding new or existing insurance policies while servicing all accounts.
  • Engage with potential clients to assess their needs, gather essential information, research policy options, present alternatives, finalize and secure new coverage, cancel outdated policies, and negotiate with carriers as necessary.
  • Schedule appointments or client calls to review current policies, adjust liability limits, explore additional coverage needs, assess replacement costs, round out accounts, and secure renewals.
  • Provide detailed information about products and services to customers, quote new business, process renewals or cancellations, accept payments, and supply requested documentation.
  • Proactively seek opportunities to increase coverage or round out accounts during every service interaction.
  • Address product or service issues by clarifying customer concerns, identifying the root cause, selecting and explaining the best solutions, expediting corrections or adjustments, and following up to ensure resolution.
  • Maintain accurate records of customer interactions and transactions, documenting inquiries, comments, and actions taken in the agency management system.
  • Review audits or policies for accuracy and facilitate necessary corrections between clients and carriers.
  • Stay informed about industry trends, new product information, legislation, coverages, and technology to enhance knowledge and performance, collaborate with team members, mentor staff, and participate in meetings as required.
Qualifications
  • State-required insurance license and a minimum of two years of experience in personal and commercial lines insurance account management or equivalent experience.
  • Strong understanding of insurance products, rating and underwriting procedures, coverages, and industry operations to effectively manage and service assigned clients and prospects.
  • Exhibit a strong customer focus with excellent phone etiquette; possess strong written and verbal communication skills along with proficient math and reading abilities for accurate calculations.
  • Ability to handle challenging customer calls and resolve complex issues independently.
  • Demonstrate a strong sense of urgency, attention to detail, organizational skills, and the ability to multitask and manage time effectively.
  • Proficient in technology and computer systems, including agency management software.

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