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Bilingual Spanish Personal Lines Insurance Representative

2 months ago

Norwalk, Connecticut, United States Sumra Agency Inc - All State Insurance Company Full time
Job OverviewBenefits:
  • Bilingual Spanish required
  • 401(k) matching program
  • Performance-based bonuses
  • Comprehensive dental coverage
  • Health insurance options
  • Career advancement opportunities
  • Paid time off
  • Training and development programs
  • Competitive salary structure
  • Vision insurance available
  • 401(k) retirement plan
  • Signing bonus offered

Position Summary
The Personal & Commercial Lines Customer Service Representative at Sumra Agency Inc - All State Insurance Company plays a vital role in fostering strong customer relationships. This position involves addressing inquiries and concerns related to personal and commercial lines insurance coverage with efficiency and professionalism. Daily interactions with clients, insurance providers, and colleagues are essential, along with executing specific service and marketing initiatives.

Benefits and Perks
  • Attractive salary plus commission structure
  • Opportunities for professional development and certification assistance
  • Job security in a growing sector
Key Responsibilities
  • Respond to customer inquiries and correspondence regarding new or existing insurance policies, ensuring all accounts are serviced effectively.
  • Engage with potential clients to assess their needs, gather necessary information, research policy options, present choices, finalize and secure new coverage, cancel outdated policies, and negotiate with carriers as needed.
  • Schedule appointments or client calls to review current policies, adjust liability limits, explore additional coverage needs, assess replacement costs, round out accounts, and secure renewals.
  • Provide detailed information about products and services to customers, quote new business, process renewals or cancellations, handle payments, and supply requested documentation.
  • Proactively seek opportunities to increase coverage or enhance accounts during every service interaction.
  • Address product or service issues by clarifying customer concerns, identifying the root cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.
  • Maintain accurate records of customer interactions and transactions, documenting details of inquiries, comments, and actions taken in the agency management system.
  • Review audits or policies for accuracy and facilitate necessary corrections between clients and carriers.
  • Stay informed about industry trends, new product information, legislation, coverages, and technology to enhance knowledge and performance, mentor team members, and participate in meetings as required.
Qualifications
  • Must possess an insurance license as required by state regulations and have a minimum of two years of experience in personal and commercial lines insurance account management or equivalent experience.
  • Demonstrate comprehensive knowledge of insurance products, rating and underwriting procedures, coverages, and industry operations to effectively manage and service assigned clients and prospects.
  • Exhibit strong customer service skills and an excellent phone demeanor; possess strong written and verbal communication abilities along with proficient math and reading skills for accurate calculations.
  • Ability to handle challenging customer calls and resolve complex issues independently.
  • Strong sense of urgency, attention to detail, organizational skills, and effective time management abilities.
  • Proficient in technology and computer systems, including agency management software.