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Bilingual Personal Lines Insurance Representative

2 months ago

Norwalk, Connecticut, United States Sumra Agency Inc - All State Insurance Company Full time
Job OverviewBenefits:
  • Bilingual Spanish proficiency
  • 401(k) matching program
  • Performance-based bonuses
  • Comprehensive dental coverage
  • Health insurance options
  • Career advancement opportunities
  • Paid time off
  • Training and development programs
  • Competitive salary structure
  • Vision insurance
  • 401(k) retirement plan
  • Signing bonuses available

Position Summary
The Bilingual Personal & Commercial Lines Customer Service Representative at Sumra Agency Inc - All State Insurance Company plays a crucial role in fostering strong customer relationships. This position involves addressing inquiries and concerns related to personal and commercial lines insurance coverage with efficiency and professionalism. Daily interactions with clients, insurance providers, and team members are essential while executing specific service and marketing tasks.

Benefits and Perks
  • Attractive salary with commission opportunities
  • Professional development support for training and certification
  • Job security in a thriving industry
Key Responsibilities
  • Respond to customer inquiries and correspondence regarding new or existing insurance policies, ensuring comprehensive service for all accounts.
  • Engage with potential clients to assess their needs, gather essential information, research policy options, present alternatives, finalize and secure new coverage, and manage policy cancellations as necessary.
  • Schedule appointments or client calls to review current policies, adjust liability limits, explore additional coverage needs, assess replacement costs, and manage renewals.
  • Provide customers with detailed information about products and services, generate quotes for new business, process renewals or cancellations, accept payments, and supply requested documentation.
  • Proactively seek opportunities to increase coverage or enhance accounts during every service interaction.
  • Address product or service issues by clarifying customer concerns, identifying the root cause, selecting and explaining the most effective solution, expediting corrections or adjustments, and following up to ensure resolution.
  • Maintain accurate records of customer interactions and transactions, documenting inquiries, comments, and actions taken in the agency management system.
  • Review audits or policies for accuracy and facilitate necessary corrections between clients and carriers.
  • Stay informed about industry trends, new product offerings, legislation, coverages, and technology to enhance knowledge and performance, collaborate with team members, mentor staff, and participate in necessary meetings.
Qualifications
  • State-required insurance license and a minimum of two years of experience in personal and commercial lines insurance account management, or equivalent experience.
  • Strong understanding of insurance products, rating and underwriting procedures, coverages, and industry operations to effectively manage and write assigned clients and prospects.
  • Exemplary customer service skills and a professional phone demeanor; strong written and verbal communication abilities, along with proficient math and reading skills for accurate calculations.
  • Ability to handle challenging customer interactions and resolve complex issues independently.
  • Strong sense of urgency, attention to detail, organizational skills, and the ability to multitask and manage time effectively.
  • Proficiency in technology and computer systems, including agency management software.