Bilingual Spanish Personal Lines Insurance Customer Service Agent

2 weeks ago

Norwalk, Connecticut, United States NAPAA Full time
Benefits:
  • 401(k) matching
  • Performance-based bonuses
  • Health insurance coverage
  • Career advancement opportunities
  • Comprehensive training and development programs
Position Overview

The Personal Lines Customer Service Representative at NAPAA is tasked with fostering strong customer relationships by addressing inquiries and concerns related to personal lines insurance swiftly and professionally. This role involves daily interactions with clients, insurance providers, and colleagues while executing specific service and marketing functions.

Benefits and Perks
  • Competitive salary
  • Opportunities for professional growth
  • Job security in a thriving industry
Key Responsibilities
  • Respond to customer inquiries via phone and written correspondence regarding new or existing insurance policies, manage claims, and perform administrative tasks such as answering calls, welcoming visitors, and assisting with mail.
  • Engage with potential clients to assess their needs, gather necessary information, research policy options, present choices, finalize and secure new coverage, cancel outdated policies, and negotiate with insurance carriers as needed.
  • Schedule appointments or client calls to review current policies, adjust liability limits, explore additional coverage needs, assess replacement costs, consolidate accounts, and secure renewals.
  • Provide customers with detailed information about products and services, quote new business, process renewals or cancellations, accept payments, and deliver requested documentation.
  • Proactively seek opportunities to increase coverage or enhance accounts during every service interaction.
  • Address product or service issues by clarifying customer concerns, identifying the root cause, selecting and explaining the most effective solution, expediting corrections or adjustments, and following up to ensure resolution.
  • Maintain accurate records of customer interactions and transactions, documenting inquiries, comments, and actions taken in the agency management system.
Qualifications
  • Possess the insurance license required by your state and have at least two years of experience in personal lines insurance account management, along with a Bachelor's Degree or equivalent work experience.
  • Exhibit strong knowledge of insurance products, rating and underwriting procedures, coverages, and industry operations to effectively manage and service assigned clients and prospects.
  • Demonstrate a strong customer focus with excellent phone etiquette; possess strong written and verbal communication skills, as well as proficient math and reading abilities for accurate calculations.
  • Exhibit the ability and tact to handle challenging customer calls and resolve complex issues independently.
  • Display a strong sense of urgency, attention to detail, organizational skills, and the ability to multitask and manage time effectively.
  • Proficient in technology and computer systems, including agency management software.
Becoming an Insurance Professional

Insurance Professionals encompass various roles: Brokers, Underwriters, Claims Representatives, Adjusters, Actuaries, etc. Regardless of the title, they share a commitment to preparing individuals for the future.

Members of NAPAA recognize the importance of customer relationships. They understand that fair and honest treatment of customers is essential for achieving lasting success. Consumers can take comfort in knowing that NAPAA member agents are among the most qualified in the industry.

As the insurance sector faces an impending workforce shortage, the demand for Insurance Professionals continues to rise. Is this career path right for you?

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