Bilingual Customer Service Representative for Personal

2 weeks ago

Norwalk, Connecticut, United States Sumra Agency Inc - All State Insurance Company Full time
Job OverviewBenefits:
  • 401(k) Plan
  • 401(k) Matching Contributions
  • Performance-Based Bonuses
  • Dental Coverage
  • Health Insurance
  • Competitive Salary Structure
  • Paid Time Off
  • Vision Coverage

Position Summary
The Bilingual Customer Service Representative for Personal & Commercial Lines at Sumra Agency Inc - All State Insurance Company plays a crucial role in fostering strong customer relationships. This position involves addressing inquiries and concerns related to personal and commercial lines insurance with efficiency and professionalism. Daily interactions will be conducted with clients, insurance providers, and colleagues while executing specific service and marketing initiatives.

Benefits and Perks
  • Attractive Compensation
  • Opportunities for Professional Growth
  • Job Security in a Thriving Sector
Key Responsibilities
  • Respond to customer inquiries via phone and written communication regarding new or existing insurance policies and manage all claims.
  • Engage with potential clients to assess their needs, gather essential information, research policy alternatives, present viable options, finalize and secure new coverage, cancel outdated policies, and negotiate with insurers as necessary.
  • Schedule appointments or client calls to review current policies, adjust liability limits, explore additional coverage requirements, assess replacement costs, round out accounts, and finalize renewals.
  • Provide customers with comprehensive information about products and services, quote new business, process renewals or cancellations, accept payments, and supply requested documentation.
  • Proactively seek opportunities to increase coverage or round out accounts during every service interaction.
  • Address product or service issues by clarifying customer concerns, identifying the root cause, selecting and explaining the best solutions, expediting corrections or adjustments, and following up to ensure resolution.
  • Maintain detailed records of customer interactions and transactions, documenting inquiries, comments, and actions taken in the agency management system.
  • Review audits or policies for accuracy and facilitate necessary corrections between clients and carriers.
  • Stay informed about industry trends, new product offerings, legislation, coverage options, and technology to enhance knowledge and performance, mentor team members, and participate in meetings as required.
Qualifications
  • Possess the insurance license mandated by your state and have a minimum of two years of experience in personal and commercial lines insurance account management, along with a Bachelor's Degree or equivalent work experience.
  • Exhibit a strong understanding of insurance products, rating and underwriting procedures, coverage options, and industry operations to effectively manage and service assigned clients and prospects.
  • Demonstrate a strong customer-centric approach and excellent phone etiquette; possess strong written and verbal communication skills, along with proficient math and reading abilities for accurate calculations.
  • Exhibit the ability and tact to manage challenging customer calls and resolve complex issues independently.
  • Display a strong sense of urgency, attention to detail, organizational skills, and the ability to multitask effectively.
  • Proficient in technology and computer systems, including agency management software.

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