Bilingual Customer Service Specialist for Personal

2 weeks ago

Norwalk, Connecticut, United States Sumra Agency Inc - All State Insurance Company Full time
Job OverviewBenefits:
  • 401(k) plan
  • 401(k) matching contributions
  • Performance-based bonuses
  • Attractive salary package
  • Complimentary snacks and meals
  • Comprehensive health coverage
  • Vision care options

Position Summary
The Bilingual Customer Service Specialist at Sumra Agency Inc - All State Insurance Company plays a vital role in fostering strong customer relationships by addressing inquiries and concerns related to personal and commercial insurance lines with efficiency and professionalism. This position involves daily interactions with clients, insurance providers, and team members while executing specific service and marketing tasks.

Advantages of Joining Us
  • Experience with Allstate
  • Sign-on bonus based on qualifications
  • Competitive compensation
  • Opportunities for professional growth
  • Job security in a thriving sector
  • Bilingual proficiency in Spanish
Key Responsibilities
  • Respond to customer inquiries via phone and written communication regarding new or existing insurance policies and manage all claims.
  • Engage with potential clients to assess their needs, gather relevant information, research policy alternatives, present options, finalize and secure new coverage, cancel outdated policies, and negotiate with insurance carriers as necessary.
  • Schedule appointments or client discussions to review current policies, adjust liability limits, explore additional coverage requirements, assess replacement costs, round out accounts, and secure renewals.
  • Provide clients with detailed information about products and services, quote new business, process renewals or cancellations, accept payments, and supply requested documentation.
  • Proactively seek opportunities to increase coverage or round out accounts during every service interaction.
  • Address product or service issues by clarifying customer concerns, identifying the root cause, selecting and explaining the best solutions, expediting corrections or adjustments, and following up to ensure resolution.
  • Maintain comprehensive records of customer interactions and transactions, documenting inquiries, comments, and actions taken in the agency management system.
  • Review audits or policies; verify accuracy and facilitate necessary corrections between clients and carriers.
  • Stay informed about industry trends, new product developments, legislation, coverage options, and technology to continuously enhance knowledge and performance, collaborate with team members, mentor staff, and participate in meetings as required.
Qualifications
  • Experience with Allstate services in personal/commercial lines - IVantage.
  • Possess the insurance license mandated by your state and have a minimum of two years of experience in personal and commercial lines insurance account management, along with a Bachelor's Degree or equivalent work experience.
  • Exhibit strong knowledge of insurance products, rating procedures, underwriting processes, coverage options, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
  • Demonstrate a strong customer focus and excellent phone etiquette; possess strong written and verbal communication skills and have proficient math and reading abilities to accurately perform simple calculations.
  • Exhibit the ability and tact to manage challenging customer calls and resolve complex issues independently.
  • Possess a strong sense of urgency, attention to detail, organizational skills, and the ability to multitask and manage time effectively.
  • Proficient in technology and computer systems, including agency management software.

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