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Insurance Customer Service Specialist

2 months ago

Norwalk, Connecticut, United States NAPAA Full time
Benefits:
  • Bilingual Spanish Speaking
  • Full Time
  • Part Time
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
Position Overview

The Customer Service Representative for Personal & Commercial Lines plays a vital role in fostering strong customer relationships by addressing inquiries and concerns related to insurance coverage with efficiency and professionalism. This position involves daily interactions with clients, insurance providers, and team members while executing specific service and marketing initiatives.

Key Benefits/Perks
  • Competitive Pay
  • Professional Development Opportunities
  • Job Stability in a Growing Industry
Core Responsibilities
  • Respond to customer inquiries and correspondence regarding new or existing insurance policies and manage all claims.
  • Engage with potential clients to assess their needs, gather necessary information, research policy options, present alternatives, finalize and secure new coverage, cancel outdated policies, and negotiate with carriers as needed.
  • Schedule appointments and/or client calls to review current policies, adjust liability limits, explore additional coverage needs, assess replacement costs, round out accounts, and finalize renewals.
  • Provide customers with detailed information about products and services, quote new business, process renewals and/or cancellations, accept payments, and supply requested documentation.
  • Proactively seek opportunities to increase coverage or round out accounts during every service interaction.
  • Address product or service issues by clarifying customer concerns, identifying the root cause, selecting and explaining the best solutions, expediting corrections or adjustments, and following up to ensure resolution.
  • Maintain accurate records of customer interactions and transactions, documenting details of inquiries, comments, and actions taken in the agency management system.
  • Review audits or policies; verify accuracy and facilitate necessary corrections between clients and carriers.
  • Stay informed about industry trends, new product information, legislation, coverages, and technology to continuously enhance knowledge and performance, collaborate with team members, mentor staff, and participate in meetings as required.
Qualifications
  • Possess the insurance license mandated by your state and have a minimum of two years of experience in personal and commercial lines insurance account management, along with a Bachelor's Degree or equivalent work experience.
  • Exhibit strong knowledge of insurance products, rating procedures, underwriting processes, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
  • Demonstrate a strong customer focus and excellent phone etiquette; possess strong written and verbal communication skills and proficient math and reading abilities to accurately perform simple calculations.
  • Exhibit the ability and tact to handle challenging customer phone calls and resolve complex issues independently.
  • Display a strong sense of urgency, attention to detail, organizational skills, and the ability to multitask and manage time effectively.
  • Proficient in technology and computer systems, including agency management software.
Compensation: $35,000.00 - $50,000.00 per year

Path to Becoming an Insurance Professional

Insurance Professionals encompass various roles: Brokers, Underwriters, Claims Representatives, Adjusters, Actuaries, etc. Regardless of the title, they share a commitment to preparing individuals for the future.

Members of NAPAA recognize the importance of customers. They understand that treating customers with fairness and honesty is essential for lasting success. Consumers can take comfort in knowing that NAPAA member agents are among the best in the industry.

As the insurance industry faces an impending workforce shortage, the demand for Insurance Professionals continues to rise. Is this career path right for you?

This agency operates independently. Applications will be directed to the agency, and all hiring decisions will be made by the agency's management.