Bilingual Spanish Personal Lines Insurance Representative

2 weeks ago

Norwalk, Connecticut, United States NAPAA Full time
Benefits:
  • 401(k) matching
  • Performance-based bonuses
  • Health insurance coverage
  • Opportunities for career advancement
  • Comprehensive training and development programs
Position Overview

The Personal Lines Customer Service Representative at NAPAA is tasked with fostering strong customer relationships by addressing inquiries and concerns related to personal lines insurance with efficiency and professionalism. This role involves daily interactions with clients, insurance providers, and team members while executing specific service and marketing initiatives.

Benefits and Perks
  • Competitive salary
  • Professional growth opportunities
  • Job security in a dynamic industry
Key Responsibilities
  • Respond to customer inquiries via phone and written correspondence regarding new or existing insurance policies, manage claims, and perform administrative tasks such as answering calls, welcoming visitors, and assisting with mail.
  • Engage with potential clients to assess their needs, gather necessary information, research policy options, present alternatives, finalize and secure new coverage, cancel outdated policies, and negotiate with insurance carriers as needed.
  • Schedule appointments or client calls to review current policies, adjust liability limits, explore additional coverage requirements, assess replacement costs, round out accounts, and secure renewals.
  • Provide customers with detailed information about products and services, quote new business, process renewals or cancellations, accept payments, and supply requested documentation.
  • Proactively seek opportunities to increase coverage or round out accounts during every service interaction.
  • Address product or service issues by clarifying customer concerns, identifying the root cause, selecting and explaining the best solutions, expediting corrections or adjustments, and following up to ensure resolution.
  • Maintain accurate records of customer interactions and transactions, documenting inquiries, comments, and actions taken in the agency management system.
Qualifications
  • Possess the necessary insurance license as mandated by state regulations and have a minimum of two years of experience in personal lines insurance account management, along with a Bachelor's Degree or equivalent professional experience.
  • Exhibit a strong understanding of insurance products, rating and underwriting procedures, coverage options, and industry operations to effectively manage and write assigned clients and prospects.
  • Demonstrate exceptional customer service skills and a professional phone demeanor; possess strong written and verbal communication abilities as well as proficient math and reading skills for accurate calculations.
  • Ability to handle challenging customer interactions and resolve complex issues independently.
  • Exhibit a strong sense of urgency, attention to detail, organizational skills, and the ability to multitask and manage time effectively.
  • Proficient in technology and computer systems, including agency management software.
Career Path in Insurance

Insurance professionals encompass various roles such as Brokers, Underwriters, Claims Representatives, Adjusters, and Actuaries. Regardless of the title, they share a common mission to prepare individuals for the future.

Members of NAPAA recognize the importance of customer relationships and understand that fair and honest treatment is essential for long-term success. Clients can be assured that NAPAA member agents exemplify the highest standards in the insurance industry.

As the insurance sector faces an impending workforce shortage, the demand for skilled Insurance Professionals continues to rise.

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