Technical Support Specialist II

2 weeks ago

Indianapolis, Indiana, United States Elevance Health Full time

Job Description

Job Title: Field Support Analyst II

Location : This position will operate in a hybrid model (remote and office) from our Elevance Health PulsePoint location.

Elevance Health is a leading health organization committed to enhancing lives and communities. We are involved in managing government contracts for Medicare and collaborating with the Centers for Medicare and Medicaid Services to innovate federal health programs.

The Field Support Analyst II will play a crucial role in diagnosing and resolving computer software installations and hardware issues of moderate complexity.

Key Responsibilities:

  • Install a diverse range of computer hardware components.
  • Recognize when software licensing is necessary and install software of moderate complexity.
  • Suggest standard software solutions that align with customer requirements and assist the Software Deployment team in troubleshooting deployment challenges during large-scale software rollouts.
  • Provide remote assistance for other IT teams or external service providers.
  • Diagnose and resolve computer software issues of moderate complexity, which may involve reinstalling applications or making system registry/file adjustments using advanced diagnostic tools.
  • Participate in both single and large-scale relocations.
  • Conduct Tech Refresh installations and facilitate end-user acceptance testing.
  • Engage in various projects requiring technical resources.
  • Attend scheduled project meetings and offer technical and logistical guidance to project teams.

Minimum Qualifications:

  • An AA/AS degree in Information Technology, Computer Science, or a related field, along with a minimum of 3 years of experience with PC and operating systems, and Dell hardware certification; or an equivalent combination of education and experience.
  • This role is part of our FGS (Federal Government Services) division, which mandates that foreign national applicants meet the residency requirement of residing in the United States for at least three of the past five years.

Preferred Skills and Experience:

  • Microsoft A+, MCP, and Network+ certifications are highly preferred.

Job Level:

Non-Management Non-Exempt

Workshift:

1st Shift (United States of America)

Job Family:

IFT > IT Infrastructure & Support

Company Overview:

Elevance Health is dedicated to improving lives and communities by simplifying healthcare. As a Fortune 25 company with a rich history in the healthcare sector, we seek leaders at all levels who are passionate about making a difference for our members and the communities we serve.

Work Culture:

At Elevance Health, we foster a culture that supports our strategic goals while promoting personal and professional growth for our associates. Our core values and behaviors drive our culture, enabling us to achieve our strategy and deliver successful outcomes for our consumers, associates, communities, and business.

We provide a comprehensive range of competitive rewards, including merit increases, paid holidays, Paid Time Off, and incentive bonus programs, along with medical, dental, vision, short and long-term disability benefits, 401(k) with matching, stock purchase plans, life insurance, wellness programs, and financial education resources.

Elevance Health operates under a Hybrid Workforce Strategy. Unless specified as primarily virtual, associates are expected to work at an Elevance Health location at least once a week, with specific requirements discussed during the hiring process. Candidates must reside within a reasonable commuting distance of an Elevance Health location.

The health of our associates and communities is paramount at Elevance Health. We require all new candidates in certain patient/member-facing roles to be vaccinated against COVID-19, with exceptions considered based on acceptable explanations. Elevance Health adheres to all relevant federal, state, and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable laws. Applicants requiring accommodation to participate in the job application process may contact for assistance.

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