Technical Support Engineer

6 days ago


Indianapolis, Indiana, United States MC Machinery Systems Full time

Job Summary

We are seeking a highly skilled Wire EDM Field Service Technician to join our team at MC Machinery Systems. As a key member of our technical support team, you will be responsible for providing expert technical assistance to our customers in the field.

Key Responsibilities

  • Travel to customer locations to diagnose and repair complex technical problems on Mitsubishi Machining products
  • Examine machines mechanically and electrically to perform repairs, including dismantling and rebuilding as needed
  • Diagnose technical problems and troubleshoot via telephone and on-site
  • Communicate effectively with customers to understand their technical needs and provide solutions
  • Document product problems and resolutions in detail
  • Perform other duties as assigned by management

Requirements

  • Working knowledge of mechanical drawings and wiring diagrams
  • CNC programming skills a plus
  • Ability to operate computer using Windows operating systems
  • Excellent oral and written communication skills
  • Ability to work in a fast-paced, team environment
  • Extensive travel necessary, current valid driver's license required

Education and Experience

  • 2-year Electronic or Technical Degree, or experience equivalent
  • Skilled in Electrical measurement and inspection techniques
  • Experience in troubleshooting and repairing mechanical problems
  • Skilled in mechanical measurement and inspection techniques

Working Conditions

The job operates mainly indoors, but is exposed to changing weather conditions. The noise level is moderate to loud, and the job requires frequent bending, twisting, and standing. Ability to operate a motor vehicle and possession of a valid driver's license is required.

Physical Requirements

The job requires frequent lifting and carrying of 1-10 pounds, recurrent lifting of 11-20 pounds, and occasional lifting and carrying of 21-50 or more pounds. Good visual and color acuity are a must to perform this type of job.

Equal Employment Opportunity

MC Machinery Systems is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment and are proud to be an equal opportunity employer.



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