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Technical Support Associate

2 months ago

Indianapolis, Indiana, United States Columbia Technology Partners Full time
Job OverviewPosition Summary:

This role demands a high level of technical expertise and professionalism. You will collaborate closely with researchers to facilitate account setups, manage support inquiries, address concerns, troubleshoot technical issues, and more. The majority of support interactions will occur through electronic communication and telephonic conversations, with some face-to-face assistance potentially required.

You will have the chance to significantly influence user experiences by providing personalized support and enhancing user documentation.
  • Administer user accounts and assist with High-Performance Computing (HPC) inquiries.
  • Deliver prompt and precise responses to HPC user queries and issue tickets.
    • Maintain consistent communication with stakeholders.
    • Document all interactions and solutions.
  • Assist users in utilizing commercial, proprietary, and open-source software applications.
  • Develop and update documentation for user guidance.
  • Inform users about scheduled maintenance for HPC systems.
  • Handle software and configuration change requests from users and HPC Management Program.
  • Engage with users regarding their activities on the systems.
    • Propose solutions or alternatives as necessary.
Required Qualifications:
  • Possession of an active Top Secret clearance.
  • Exceptional communication abilities.
  • Detail-oriented mindset.
  • Self-driven and motivated.
  • Effective team player.
  • Strong troubleshooting skills.
  • Proficient in MS Office Suite.
  • Quick learner of new technologies.
  • Familiarity with Support Ticketing Systems, Programming Languages, Linux Operating Systems, Shell Scripting, Parallel Computing Concepts, and HPC Scheduling Software.

Columbia Technology Partners is committed to equal opportunity employment. We evaluate applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or any other group protected by federal, state, or local law. Our EEO policy underscores our dedication to promoting equality and fostering diversity and inclusion within the workplace. This policy is applicable to all employees, job candidates, contractors, stakeholders, partners, and visitors.

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