**Assistant General Manager

7 days ago


Lithonia, Georgia, United States Capstone Logistics Full time
About the Role

We are seeking an experienced and skilled Assistant General Manager to join our team at Capstone Logistics. As a key member of our operations leadership team, you will be responsible for driving partner satisfaction and organizational focus on delivering operational excellence and exceeding partner expectations.

Key Responsibilities
  • Operational Excellence: Maximize operational efficiencies using defined metrics, continuously improving operational performance while optimizing both company and partner measures.
  • Partner Satisfaction: Ensure partner satisfaction through regular communication and execution of both internal and external key performance indicators.
  • Safety and Security: Ensure a culture of safety throughout the local site by adhering to all safety policies and procedures, monitoring warehouse safety, physical security, and operational metrics on a daily, weekly, and monthly basis.
  • Process Improvement: Develop and maintain a culture of continuous process improvement that supports our pay for performance model.
  • Staffing and Operations: Partner with General Manager, Operations to coordinate staffing and operational needs of all operations within assigned location, including hiring, firing, performance appraisals, transfers, promotions, discipline, and identifying and resolving problems all within established Company policies, processes, and procedures.
  • Training and Development: Conducts industrial truck, safety, hazard communication training and certification program and new-hire orientation training.
  • Scheduling and Payment Processing: Schedules associates by analyzing the workload, delivery schedules, and partner expectations to estimate associate hours required, and responsible for payment processing, including credit card payments and checks received.
  • Customer Service: Maintains accurate customer account information and billing requirements to keep up-to-date files, and provides guidance, support, and direction to Supervisors in the performance of all duties.
  • Accident Reporting: Investigates and reports all on-the-job accidents and injuries in a thorough and timely manner, and complies with the Injury and Illness Prevention Program (IIPP).
Requirements
  • Management Experience: 4-6+ years of management and leadership experience in an industrial setting.
  • Leadership Skills: Ability to train, coach, and mentor warehouse associates, and make decisions, problem solve, prioritize assignments, and direct the workforce in an ever-changing, warehouse environment.
  • Business Acumen: Ability to manage budgets, read and interpret P L statements, and prepare related management reports.
  • Technical Skills: Intermediate PC skills with knowledge of Excel, Word, Outlook, and PowerPoint.
  • Physical Demands: Ability to walk and stand for extended periods of time, and lift up to 75 lbs.
What We Offer
  • Competitive Salary: Salary commensurate with education, experience, and skills.
  • Quarterly Incentive: Quarterly incentive based on operational performance.
  • Benefits: Benefits after 30 days, including major medical, dental, vision, life, STD, LTD, and 401(k).


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