Client Engagement Coordinator

2 weeks ago


Newport Beach, California, United States Soto Law Group, APC Full time

We are seeking a passionate and driven Client Engagement Coordinator to enhance the client experience at Soto Law Group, APC. The ideal candidate will possess a solid background in client services, coupled with outstanding communication, listening, and problem-solving abilities.

If you have prior experience in a legal environment, are pursuing a legal assistant certification, or are currently enrolled in a paralegal program, this position offers a valuable opportunity for professional development and growth. You will thrive in a dynamic setting where interaction with clients is key, and if you are looking for new challenges and career advancement, we encourage you to consider this role.


Key Responsibilities:
  • Manage incoming calls regarding product inquiries, customer concerns, and general information requests.
  • Ensure comprehensive follow-ups on client interactions to guarantee satisfaction.
  • Utilize customer scripts to navigate challenging situations and escalate issues to a supervisor when necessary.
  • Maintain and update client accounts with the latest information.
  • Assist paralegals and attorneys with various administrative duties.

Qualifications:
  • Exhibit exceptional communication and active listening skills.
  • Possess a strong understanding of client interaction and service.
  • Support paralegals and attorneys with administrative tasks.

Compensation: $23 - $25 hourly

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