Client Engagement Coordinator
2 weeks ago
We are seeking a passionate and driven Client Engagement Coordinator to enhance the client experience at Soto Law Group, APC. The ideal candidate will possess a solid background in client services, coupled with outstanding communication, listening, and problem-solving abilities.
If you have prior experience in a legal environment, are pursuing a legal assistant certification, or are currently enrolled in a paralegal program, this position offers a valuable opportunity for professional development and growth. You will thrive in a dynamic setting where interaction with clients is key, and if you are looking for new challenges and career advancement, we encourage you to consider this role.
Key Responsibilities:
- Manage incoming calls regarding product inquiries, customer concerns, and general information requests.
- Ensure comprehensive follow-ups on client interactions to guarantee satisfaction.
- Utilize customer scripts to navigate challenging situations and escalate issues to a supervisor when necessary.
- Maintain and update client accounts with the latest information.
- Assist paralegals and attorneys with various administrative duties.
Qualifications:
- Exhibit exceptional communication and active listening skills.
- Possess a strong understanding of client interaction and service.
- Support paralegals and attorneys with administrative tasks.
Compensation: $23 - $25 hourly
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