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Client Engagement Specialist
2 months ago
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Zero Impact Energy Group is a comprehensive Renewable Energy provider, delivering innovative solutions to commercial and enterprise clients in areas such as EV Charging, Fleet Electrification, Solar Micro-grids, Energy Storage, and Hydroponic Systems. Our company has been experiencing significant growth across these sectors and participates in various government rebate programs that guarantee a consistent and reliable revenue stream. We manage the complete lifecycle of our offerings, which includes Sales, Provisioning, Design and Engineering, Contracting and Construction, as well as Servicing and Maintenance. As a licensed C-10 contractor, we operate construction teams across multiple regions.
Position Overview:
This position is office-based, operating Monday through Friday, from 9:00 AM to 6:00 PM. We are seeking enthusiastic individuals with a background in sales or customer service, who possess outstanding communication skills. As a Client Relationship Associate, your main duty will be to relay updates and set expectations for clients. You will work closely with sales and engineering teams, playing a crucial role in monitoring project progress and serving as the primary liaison for our clients. This role offers a unique opportunity for those eager to delve into the EV charging and renewable energy sectors.
Key Responsibilities:
- Build and nurture relationships with current clients while establishing connections with prospective clients.
- Assess client needs and deliver tailored solutions.
- Evaluate client feedback to identify trends and areas for enhancement.
- Monitor client trends and report findings to management.
- Provide regular updates on client accounts proactively.
- Address client inquiries and resolve concerns promptly and professionally.
- Organize and lead regular meetings with clients.
- Act as an advocate for clients to ensure effective coordination between internal teams and external project stakeholders.
- Maintain a positive and professional demeanor at all times.
- Perform additional duties as assigned.
- Bachelor's degree in business administration, marketing, or a related discipline.
- 1-3 years of experience in client service, sales, or a similar field.
- Exhibits strong business acumen, adept at prioritization, and capable of making informed decisions.
- Committed to excellence, consistently executing responsibilities at the highest standard.
- Exceptional written and verbal communication skills, along with strong organizational and interpersonal abilities.
- Proficient in engaging effectively with individuals at all levels, including senior executives.
- Demonstrates professionalism when handling sensitive information.
- Collaborative team player who works effectively within a group environment.
- Outstanding multitasking and problem-solving capabilities.
- Comfortable with reporting and presenting information.
- Familiarity with Microsoft Office Suite and CRM software.
- Proven track record of following through on commitments.
- Knowledge of the construction industry is advantageous.
Compensation: $26.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.