Patient Engagement Coordinator

2 weeks ago


Long Beach, California, United States Compass Group, North America Full time

Company Overview:

Compass Group, North America is a leading provider of integrated food and support services, dedicated to enhancing the quality of life for patients and their families across various healthcare settings. With a workforce of over 46,000 professionals, we are committed to delivering exceptional service and fostering a positive patient experience.

Position Summary:

The Patient Engagement Coordinator plays a crucial role in overseeing and managing all activities related to patient experience within the designated healthcare system. This position is responsible for monitoring patient satisfaction initiatives, ensuring compliance with established standards, and driving improvements to enhance overall client and customer satisfaction.

Key Responsibilities:

  1. Oversee financial metrics related to patient satisfaction, including incentives and penalties.
  2. Maintain high levels of client satisfaction to ensure account retention.
  3. Administer and analyze client/customer feedback surveys, responding promptly and effectively.
  4. Monitor compliance and progress of patient satisfaction initiatives, ensuring timely follow-up.
  5. Assist in the development and customization of patient satisfaction action plans tailored to specific account needs.
  6. Contribute to hospital committees focused on patient satisfaction and quality improvement.
  7. Ensure adherence to all regulatory standards and guidelines.
  8. Promote and track regional patient satisfaction performance, leveraging successful marketing strategies.
  9. Stay informed about industry trends and updates related to patient satisfaction.
  10. Collaborate closely with on-site management to achieve operational objectives.
  11. Engage in monthly discussions with fellow Patient Engagement Coordinators to share updates and best practices.
  12. Participate in ongoing training and educational sessions to enhance skills and knowledge.
  13. Recognize and reward employees for successful implementation of patient satisfaction programs.
  14. Prepare and present reports on patient satisfaction metrics to management.
  15. Standardize processes and documentation for effective patient satisfaction operations.

Preferred Qualifications:

  • High school diploma or GED; a four-year degree is preferred.
  • 2-3 years of experience in customer service training.
  • Experience in hospitality and healthcare settings is advantageous.
  • 3-4 years of experience in service-oriented operations.
  • Strong coaching and training skills.
  • Excellent organizational and multitasking abilities.
  • Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Compass Group, North America is an equal opportunity employer, committed to diversity and inclusion in the workplace. We value the contributions of all individuals and encourage applications from qualified candidates.



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