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Client Engagement Specialist

2 months ago

Huntington Beach, California, United States Zero Impact Energy Group Full time
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
Company Overview:

Zero Impact Energy Group is a comprehensive Renewable Energy provider, delivering innovative solutions to commercial and enterprise clients in areas such as EV Charging, Fleet Electrification, Solar Micro-grids, Energy Storage, and Hydroponic Systems. Our company has been experiencing significant growth across these sectors and operates under various government rebate programs that ensure a consistent and reliable revenue stream. We manage the complete lifecycle of our offerings, from Sales and Provisioning to Design, Engineering, Contracting, Construction, Servicing, and Maintenance. As a licensed C-10 contractor, we deploy construction teams across multiple regions.

Position Overview:

This position is office-based, with a standard schedule from Monday to Friday, 9:00 AM to 6:00 PM. We are seeking driven individuals with a background in sales or customer service, along with exceptional communication skills. As a Client Relationship Associate, your main duty will be to relay updates and expectations to clients. You will work closely with sales and engineering teams, playing a vital role in monitoring project progress and serving as the primary liaison for our clients. This is a remarkable opportunity for those looking to delve into the EV charging and renewable energy sectors.

Key Responsibilities:
  • Foster and sustain relationships with current clients while establishing connections with potential clients.
  • Assess client needs and deliver tailored solutions.
  • Evaluate client feedback to uncover trends and areas for enhancement.
  • Monitor client trends and communicate findings to management.
  • Proactively provide regular updates regarding client accounts.
  • Address client inquiries and resolve concerns promptly and professionally.
  • Organize and lead regular meetings with clients.
  • Advocate for clients to ensure effective coordination between internal teams and external project stakeholders.
  • Maintain a positive and professional demeanor at all times.
  • Perform additional duties as assigned.
Required Qualifications:
  • Bachelor's degree in business administration, marketing, or a related discipline.
  • 1-3 years of experience in client service, sales, or a similar field.
  • Exhibits strong business acumen, adept at prioritization, and capable of making informed decisions.
  • Committed to excellence, consistently executing responsibilities at the highest standard.
  • Exceptional written and verbal communication skills, along with strong organizational and interpersonal abilities.
  • Proficient in engaging effectively with individuals at all levels, including C-suite executives.
  • Displays professionalism when handling sensitive information.
  • Collaborative team player with the ability to work effectively in a group setting.
  • Outstanding multitasking and problem-solving capabilities.
  • Comfortable with reporting and presenting information.
  • Familiarity with Microsoft Office Suite and CRM software.
  • Proven track record of fulfilling commitments.
  • Knowledge of the construction industry is advantageous.
Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Compensation: $26.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.