Floor Leader
1 week ago
**About the Role**
We are seeking a highly motivated and experienced Floor Leader to join our team at Lush Handmade Cosmetics. As a key member of our sales and customer experience team, you will play a vital role in driving sales, delivering exceptional customer service, and leading by example in a fast-paced retail environment.
Key Responsibilities
- Sales and Customer Experience: Utilize sales data and customer feedback to provide effective coaching and feedback to the sales team, and make necessary adjustments to the sales floor structure to meet and exceed sales goals.
- Customer Service: Lead by example in delivering a world-class customer experience, including product demonstrations, consultations, and resolving customer complaints in a professional and courteous manner.
- Product Knowledge: Increase your product knowledge through constant learning and consistently make informed product recommendations for every customer need.
- Team Development: Train and coach sales associates on effective sales techniques and product knowledge to improve their performance and support the growth of your team.
- Operational Excellence: Manage cash handling, including customer transactions, opening and closing the register, reconciling cash drawers, and securing the store at the end of each day.
Requirements
- Minimum 1 year of experience in customer service and sales, cash handling, and supervisory experience.
- Knowledge and passion for skincare, natural beauty, and ethical business.
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Preferred Qualifications
- Experience with consultation-based customer service models.
- Experience analyzing sales metrics.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and diversity, equity, and inclusion initiatives.
Compensation and Benefits
$16.50-$16.50 USD per hour.
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