Part Time Floor Leader

7 days ago


New Orleans, Louisiana, United States Lush Handmade Cosmetics Full time
Job Description

**Job Title:** Part Time Floor Leader

**Job Summary:** We are seeking a highly motivated and experienced Part Time Floor Leader to join our team at Lush Handmade Cosmetics. As a key member of our sales and customer service team, you will be responsible for driving sales, delivering exceptional customer experiences, and leading by example in a fast-paced retail environment.

Key Responsibilities:
  • **Sales and Customer Experience:**
    • Drive sales by utilizing sales metrics and providing effective coaching and feedback to the sales team.
    • Lead by example in delivering a world-class customer experience, including product demonstrations and consultations.
    • Articulate Lush brand values and educate customers on our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
    • Make informed product recommendations and increase the depth of product knowledge through constant learning.
  • **Team Involvement:**
    • Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance and increase sales.
    • Encourage open communication and actively listen to team members' perspectives related to diversity, equity, inclusion, and belonging (DEIB).
  • **Operational Excellence:**
    • Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, and securing the store at the end of each day.
    • Lead by example in terms of attendance and punctuality, and encourage the same from all employees.
    • Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
    • Support management with inventory tasks and utilize Visual Merchandising guidelines to make real-time adjustments to product displays.
Requirements:
  • Minimum 1 year of experience in customer service and sales, cash handling and opening/closing procedures, supervisory experience involving coaching, feedback, and training, and problem-solving issues related to customer service in day-to-day operations.
  • Knowledge and passion for skincare, natural beauty, and ethical business.
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Preferred Qualifications:
  • Experience with consultation-based customer service models.
  • Experience analyzing sales metrics.
  • Experience working in skincare or cosmetics.
  • Experience in cross-cultural collaboration and DEIB or social justice training.
  • Fluency in Spanish, French, or other languages.

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