Floor Manager

6 hours ago


New York County New York, United States Sézane Full time
{"h1": "Join Sézane's Team as a Floor Manager", "p": "At Sézane, we're passionate about creating a unique customer experience that's both personalized and memorable. As a Floor Manager, you'll be at the heart of this mission, leading a team of ambassadors to deliver exceptional service and drive sales.

Your key responsibilities will include:

* Ensuring a seamless customer journey through our boutique
* Animate the customer experience by leveraging our team of ambassadors
* Optimize the quality of service at every stage of the customer journey
* Convey information and promote personalized services to advisors and customers
* Embody our brand values and ensure an omni-channel experience at all times
* Manage customer satisfaction using various tools and implement dedicated action plans
* Develop customer loyalty and create new relationships
* Explore the customer database (clienteling and management of dissatisfaction)
* Recruit, retain, and follow up on all team members

Additional responsibilities include:

* Operational Marketing
* Guarantee the performance of the apartment through animations or events
* Deploy and supervise all programming while ensuring compliance with the image and guidelines transmitted by the head office marketing team
* Managing and developing your team
* Lead and develop a team of sales advisors
* Manage your team by motivating them and creating a positive and harmonious work environment
* Foster cooperation within the team and between team leaders
* Integrate new employees
* Supervise and increase the skills of your team through floor coaching, feedback, and annual performance interviews
* Propose and set up, in conjunction with the training manager, continuing education and coaching courses for sales advisers
* Demonstrate managerial courage to support its employees
* Disseminate and circulate information
* Have a 360 vision: ensure that you always optimize your team organization in a process of continuous improvement
* Guarantee the brand image
* Ensure proper maintenance of the apartment
* Participate in the correct integration of the collections and ensure follow-up
* Ensure the maintenance of a high level of visual merchandising throughout the day
* Ensure that business opportunities are maximized through effective store management
* Follow fashion trends, ensure competitive intelligence
* Coordinate or participate in the planning of in-store marketing events

Benefits

* Salary: $70k-$75k, dependent on experience

If you're passionate about delivering exceptional customer experiences and leading a team of ambassadors, we'd love to hear from you"}

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