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Floor Operations Supervisor

2 months ago

New Orleans, Louisiana, United States SeaQuake Brewing Full time
Benefits:
  • Employee discounts
Job Description – Floor Operations Supervisor


ACCOUNTABLE TO: General Manager and Assistant GM

ROLE RESPONSIBILITIES AND DUTIES
  • As the primary Shift Leader, you will oversee daily operations and staff during your scheduled shifts. Your key responsibilities include managing personnel, handling cash transactions, resolving conflicts, and ensuring all equipment is functioning properly. Your leadership will be crucial in maintaining high standards of service and operational efficiency.

    ● Provide guidance and constructive feedback to team members during shifts
    • Act as the main manager on duty throughout the shift
    • Assist in scheduling employee shifts and delegating tasks
    • Manage time-off requests and address unexpected absences
    • Train and mentor new staff members
    • Conduct equipment inspections and report repair needs to management
    • Regularly monitor the floor to identify and address minor issues before they escalate
    • Maintain composure and respond empathetically to concerns
    • Ensure compliance with health and safety regulations
    • Handle customer and employee grievances
    • Mediate conflicts among staff
    • Promote a positive workplace atmosphere
    • Communicate effectively with the management team regarding any relevant situations to preemptively address concerns or opportunities
    • Document and report incidents requiring further attention
    • Oversee beverage inventory and procurement in the absence of beverage managers
    • Monitor ticket times to ensure timely service from the kitchen
    • Assist in managing seating arrangements during peak hours to optimize operations
    • Guarantee that all products leaving the kitchen adhere to SeaQuake standards
    • Complete a daily managerial log for your shift
    • Support additional tasks as assigned by GM or AGM
Administrative Duties
  • Prepare labor schedules for front-of-house staff
  • Oversee beverage inventory and purchasing when beverage managers are unavailable
  • Assist with food and labor cost documentation and analysis
  • Support other tasks as directed by the General Manager
Job Type: Full-time

Pay: DOE