Sales Support Representative
2 days ago
We are seeking a highly motivated and detail-oriented Sales Support Representative to join our team at Four Points Technology. As a Sales Support Representative, you will play a critical role in assisting our Account Managers in the day-to-day fulfillment of customer quoting activity, order processing, and resolving customer service issues.
Key Responsibilities:
- Generate customer quotes using our NAV ERP system
- Assist with coordination of order shipments, RMA exchanges, credits, and order status
- Resolve customer satisfaction issues in a timely and professional manner
- Handle incoming calls from customers with questions or concerns about their accounts
- Utilize our SERT tool to assess bidding opportunities and provide updates on process status
- Prepare TRs submissions and assist in maintaining customer information in our CRM system
- Minimize problem order situations by proactively following up on order processing and customer service issues
Requirements:
- Desire to have a career in Sales and Marketing
- Excellent oral and written communication skills
- Proficient working knowledge of Microsoft Suite, including Word, Excel, Access, PowerPoint, and Outlook
- Ability to be flexible, multi-task, and remain in control during stressful situations
- Ability to make decisions in the absence of the Account Manager and assess priorities on an ongoing basis
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
An Equal Opportunity Employer:
Four Points Technology, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any legally protected status.
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