Solutions Support Sales Engineer

1 month ago

Herndon, Virginia, United States Disability Solutions Full time
Be Part of a Revolutionary Team

T-Mobile is a pioneer in innovation, and we're looking for talented individuals to join our team. As a Solutions Support Sales Engineer, you'll be part of a dynamic team that's shaping the future of technology in wireless and beyond.

Key Responsibilities:
  • Provide technical sales support for T-Mobile Secure Federal Operations (SFO) to ensure successful customer integration and implementation of established organization products/systems.
  • Support large, sophisticated unit sales through pre-sales, mid-sales, and post-sales technical consulting activities.
  • Analyze customer business needs and present technical product proposals for integration and implementation with customers' systems and equipment.
  • Work with customers to ensure implementation is completed on schedule and within budget.
  • Provide primary expertise for trials and proofs of concept projects.
  • Guide less experienced Solution Support Engineers and provide peer knowledge transfers with the Product Commercialization Systems Design and Architecture team and Operations teams.
  • Collaborate with Operations teams to resolve platform and service tickets, outages, customer-impacting issues, hardware issues, and hardware certification for select opportunities.
Requirements:
  • Bachelor's degree in IT, Telecom, Information Systems, or other Engineering-related fields; advanced degree preferred.
  • 5 years of experience in H/W, S/W, and system certification, testing, methods, and procedures.
  • 4 years of experience providing strategic design and process direction in a leadership or individual role, working with Cloud Ecosystem partners (system integrators, HW/SW OEMs, platforms, etc.) preferred.
  • 3 years of telecommunications experience, engineering, or sales engineering experience. Experience working with Cloud products, services, and applications, working knowledge of Cloud Strategy, standards (3GPP), protocols.
  • Project objective management.
  • Technical and business process transformation opportunities and develop processes and tools to drive efficiency in the organization.
  • Cloud Services integration.
  • Containerized computing - Kubernetes preferred.
  • Javascript, Python, C, Ruby.
  • IoT SIM/Device Management Platforms/Systems. IoT Standards/Protocols. IoT Ecosystem Partners (SI's, HW/SW OEMs, Platforms, Middleware, Analytics Engines).
  • Technical pre-sales, mid-sales, and post-sales support. Designing customer solutions (business/technical).
  • Device troubleshooting, design, and certification. Provide technical training to sales and peer teams. Tier 1, 2, and 3+ experience.
  • 3GPP and GSMA Standards.
  • Netscout, NOC tools, Probes.
  • Strategy, standards (3GPP), protocols.
  • API Integration (SOAP, REST web services, etc.).
  • US Citizenship (without dual citizenship) required.
  • Must be able to obtain US security clearance; Active clearance preferred.
Preferred Licenses and Certifications:
  • CCNA, CCDA, CCNE, CCIE, CCDP, CCNP: Cisco Network Associate/Professional Certification.
  • AWS: Amazon Associate/Professional Certification.
  • Azure: Microsoft Professional Certification.
  • IBM Cloud: IBM Industry Certification.
  • Google Cloud: Google Professional Certification.
What We Offer:

T-Mobile offers a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays annually. We also offer mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

We're committed to creating a diverse and inclusive work environment where everyone feels valued and empowered to grow. If you're passionate about innovation and customer service, we encourage you to apply for this exciting opportunity.

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