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Sales Support Representative

1 month ago

Herndon, Virginia, United States Four Points Technology Full time
Job Summary:

As a Sales Support Representative at Four Points Technology, you will play a crucial role in assisting the Account Executive(s) in the day-to-day fulfillment of customer quoting activity, order processing, and resolving customer service issues. Your primary responsibility will be to provide a support resource for the Account Executive(s) to allow them time and opportunity to network through their existing accounts to expand the business.

Key Responsibilities:

Assist with coordination of order shipments, RMA exchanges, credits, and order status
Resolve customer satisfaction issues
Handle incoming calls from customers with questions or concerns about their accounts with detailed accuracy and courteous service
Utilize SERT tool to assess bidding opportunities and provide updates on process status
Preparation of TRs submissions
Assist in maintaining customer information in CRM

Requirements:

Desire to have a career in Sales and Marketing
Excellent oral and written communication skills
Proficient working knowledge of Microsoft Suite including Word, Excel, Access, PowerPoint and Outlook
Ability to be flexible, multi-task and be able to remain 'in control' during stressful situations
Previous government contracting/IT sales experience preferred

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Four Points Technology, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any legally protected status.