Implementation and Client Support Specialist

6 days ago

Atlanta, Georgia, United States InComm Payments Full time
About This Opportunity

The Operations Manager I is responsible for overseeing the day-to-day operations for the InComm Healthcare implementations and client support.

The role involves managing team resources, client setup, troubleshooting, improving processes, and ensuring compliance of the platform.

Work closely with project managers and account managers to ensure a successful program launch to benefit thousands of health plan members.

Specific experience evaluating, launching, and administering financial products is strongly preferred.

Responsibilities
  • Oversee and execute various processes to setup new clients to our InComm healthcare platform.
  • Experience troubleshooting incidents and situations by researching and collaborating with other internal teams.
  • Adept at utilizing systems or platforms to setup and configure programs including benefit wallets and cards.
  • Experience Implementing and monitoring operational procedures to enhance productivity and efficiency.
  • Supervise the workflow of processes to ensure strict compliance and successful implementation.
  • Serve as a team leader and subject matter expert to drive tasks to completion.
  • Promote a positive environment that encourages collaboration, innovation, and accountability for setup delivery.
  • Identify opportunities for process improvement.
  • Ability to analyze processes and document using flowchart and collaboration tools.
  • Prepare and present reports on operational performance, challenges, and achievements.
  • Experience using data and analytics to make informed decisions leading to problem solutions.
  • Work cross-functionally to resolve issues and improve results.
Qualifications
  • Minimum 3 years of experience in operational or implementation's role.
  • Minimum two years client-facing communication experience required.
  • BA or BS degree preferred.
  • Experience in prepaid, stored value or gift card products preferred.
  • Strong listening skills and the ability to coalesce different descriptions into a holistic picture.
  • Ability to adapt communication style, content, and format for varying circumstances and audiences of all levels and functional areas.
  • Highly organized and productive, with strong prioritization abilities.
  • Ability to filter through the nonessential and focus on the root cause.
  • Ability to adapt to changing requirements and priorities.
  • Ability to manage multiple projects, tasks, and responsibilities simultaneously.
  • Strong sense of teamwork and cross-disciplinary collaboration.
  • Self-starter with ability to work independently.
  • Basic understanding of customer usage of Website, IVR, and Mobile applications.
  • Proficient with MS Office Suite (i.e., Word, Excel, Visio).
  • Experience with platforms like Azure, JIRA, or Salesforce is a plus.

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