Client Engagement Specialist

2 weeks ago


Atlanta, Georgia, United States Fuel50 Full time


About This Position
We are seeking a skilled Client Engagement Specialist to become a vital member of our Global Client Engagement team.

This team delivers significant value to our clients, ensuring that talent management strategies utilizing Fuel50 yield measurable long-term benefits for both clients and employees, as well as tangible business outcomes that align with organizational goals.

As a Client Engagement Specialist, you will manage a diverse portfolio of clients, fostering strong and extensive relationships with each one to ensure they are well-informed, motivated, and thriving in their utilization of Fuel50.

You will proactively gather evidence of client success by assisting them in tracking return on investment (ROI) metrics, including impacts on internal mobility, employee retention, reskilling efforts, diversity, equity, inclusion, and belonging (DEI&B) initiatives, as well as overall employee satisfaction and engagement.

Building internal connections with subject matter experts across Fuel50 (including industrial-organizational psychologists, change management specialists, and product experts) will be essential to delivering enhanced client value through the rich expertise available within Fuel50.

This position plays a crucial role in revenue generation, allowing you to cultivate profitable client relationships while monitoring and driving customer renewals, expansions, and organic growth.

For select accounts, you will also collaborate with the sales team to facilitate client expansion.

Relationship Building
In addition to your job responsibilities, you will play a key role in nurturing our organizational culture and contributing to our mission of maintaining a positive workplace environment.

We recognize that having the right individuals with the appropriate mindset and behaviors is a significant factor in our success.

Embodying our core values is essential for achieving success in this role.

Sales Collaboration:
Work alongside the lead sales representative during the implementation and pilot phases to ensure effective contract conversion.

Client Collaboration:
Collaborate closely with fellow Client Engagement Specialists to connect clients across different portfolios and regions, ensuring the sharing of knowledge and best practices.

Product Support:
Assist our product development team by providing client feedback and contributing valuable insights to the development strategy.

Client Success Coordination:
During implementation and ongoing account management, work in tandem with the Client Success team, including onboarding consultants and front-line client support, throughout the implementation phase and after the launch of new projects.

Sales Team Engagement:
As needed, participate in calls with the sales team to demonstrate the account management support available.



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