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Client Support Specialist

2 months ago

Atlanta, Georgia, United States CorDx Full time

CorDx is looking for a Client Support Specialist to join our dedicated team. The primary responsibilities of the Client Support Specialist will involve addressing inquiries, assisting clients with troubleshooting, guiding customers in product selection, and managing incoming service requests.

Client Support Specialist Responsibilities:

  • Responding to client questions through the Support Hotline
  • Maintaining a composed and professional attitude during all client interactions
  • Delivering exceptional service and assistance across various domains, including product and service details, order processing, resolving account inquiries, gathering information on complaints, and system troubleshooting
  • Documenting client interactions, noting details of inquiries, complaints, and feedback, along with actions taken.
Client Support Specialist Requirements:
  • Passion for assisting others
  • Effective communication abilities
  • Exhibiting respect, empathy, and support is essential for success
  • Availability for weekday scheduling
  • Upholding a positive image of the organization
  • Responsible for compiling and generating reports related to client support
Qualifications
  • High school diploma or equivalent preferred
  • 1+ years of experience in a call center, telemarketing, or client support role
  • Experience in the medical (especially IVD), biochemical, or healthcare sectors is preferred
  • Proficient in Microsoft Office applications
  • Bilingual (English / Spanish) is an advantage.
Benefits
  • Health Care Plan (Medical)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation & Public Holidays)