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Client Support Specialist
2 months ago
Company Overview
Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products tailored for kitchen and bath, storage and closet, home office, and commercial environments. Our diverse clientele includes cabinetmakers, furniture and kitchen manufacturers, residential and commercial woodworkers, kitchen and bath dealers, contractors, designers, architects, and renovation superstores. With an extensive catalog of over 130,000 products and 97 centers across North America, Richelieu is committed to serving over 90,000 customers with a dedicated and skilled field team.
Founded in 1968, Richelieu has thrived for over 54 years, guided by a strong set of Core Values. These values—Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership—form the foundation of our operations and decision-making.
Our Mission
We strive to empower our customers to grow their businesses profitably through the design and creation of exceptional kitchens, closets, and storage solutions.
Our Opportunity
We are looking for a Client Support Specialist to join our professional team.
Key Responsibilities
In this vital role within Richelieu, the Client Support Specialist will provide essential customer service support by obtaining, analyzing, and verifying order information promptly. This position is crucial in maintaining high standards of service and ensuring customer satisfaction.
- Respond to customer inquiries regarding order placements and provide sales quotes.
- Collaborate closely with outside sales representatives on customer orders and quotes.
- Assist customers in the showroom with inquiries and order placements.
- Encourage new or additional sales through phone interactions and face-to-face engagements in the showroom.
- Research product solutions to address customer project challenges.
- Restock showroom displays and conduct inventory counts as necessary.
Position Requirements
To be successful in this role, candidates should possess:
- 1-2 years of experience in a similar role is preferred.
- Experience in the building materials industry is advantageous.
- Strong customer service, problem-solving, and project management skills.
- A team-oriented mindset with a proactive approach.
- A strong sense of drive and creativity.
- Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and Teams.
- AS400 experience is a plus but not mandatory.
- A high school diploma is required; some college coursework is preferred.
- Ability to lift up to 50 lbs.
Compensation and Benefits
We offer a competitive hourly rate based on market standards, along with a comprehensive group insurance program (medical, dental, vision, life, disability, etc.), an Employee Stock Purchase Plan, a 401(K) plan, paid vacation, and a company discount program.
