Client Support Specialist
1 week ago
Exciting Career Opportunity
Are you driven by a desire to enhance customer satisfaction and create outstanding experiences? We are pleased to present a remarkable Client Support Specialist Position that could be your next career move.
Become an integral part of our vibrant team and play a key role in our customer service operations. This is your opportunity to interact with clients, address their concerns, and transform every engagement into a positive experience. If you possess enthusiasm, empathy, and a commitment to making a difference, we would love to connect with you.
**Temp to Hire position - Hybrid role: 2 days in the office/3 days at home after training**
Your primary responsibilities will include:
- Responding to incoming calls to manage requests, provide answers to inquiries, resolve issues, troubleshoot challenges, and document all call details in the CRM system following established protocols.
- Initiating outbound calls to clients and vendors to gather information, resolve issues, and follow up on services.
- Overseeing your own CRM system queue.
- Following up on unresolved issues and escalations promptly to ensure satisfactory resolutions.
- Coordinating service requests and ensuring completion.
- Engaging in extensive email and phone communication with clients and vendors, including interactions at the corporate level.
Key qualifications for this role include:
- Previous experience in a client support role within a professional call center environment.
- Excellent written and verbal communication skills.
- Exceptional customer service and relationship-building abilities.
- Proficiency in MS Excel is required.
Compensation may vary based on several factors, including a candidate's qualifications, skills, competencies, experience, and location. Employees are eligible for healthcare benefits, including medical, dental, and vision coverage, as well as a 401(k) plan.
Let our recruiters assist you in preparing for interviews with our clients. Whether you are seeking a direct hire, temp-to-hire, or temporary position, Workway can help you present your best self. Reach out to us today.
Workway BancForce is a leading national staffing firm dedicated to placing qualified job-seeking candidates across the country in direct hire, temp-to-hire, and temporary roles in various specialized fields. We take pride in our candidate-centric approach, helping job seekers find their next career opportunity.
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