Client Support Specialist

1 week ago


Atlanta, Georgia, United States Workway, Inc. Full time
Job Overview

Exciting Career Opportunity

Are you driven by a desire to enhance customer satisfaction and create outstanding experiences? We are pleased to present a remarkable Client Support Specialist Position that could be your next career move.

Become an integral part of our vibrant team and play a key role in our customer service operations. This is your opportunity to interact with clients, address their concerns, and transform every engagement into a positive experience. If you possess enthusiasm, empathy, and a commitment to making a difference, we would love to connect with you.

**Temp to Hire position - Hybrid role: 2 days in the office/3 days at home after training**
Your primary responsibilities will include:

  • Responding to incoming calls to manage requests, provide answers to inquiries, resolve issues, troubleshoot challenges, and document all call details in the CRM system following established protocols.
  • Initiating outbound calls to clients and vendors to gather information, resolve issues, and follow up on services.
  • Overseeing your own CRM system queue.
  • Following up on unresolved issues and escalations promptly to ensure satisfactory resolutions.
  • Coordinating service requests and ensuring completion.
  • Engaging in extensive email and phone communication with clients and vendors, including interactions at the corporate level.

Key qualifications for this role include:

  • Previous experience in a client support role within a professional call center environment.
  • Excellent written and verbal communication skills.
  • Exceptional customer service and relationship-building abilities.
  • Proficiency in MS Excel is required.

Compensation may vary based on several factors, including a candidate's qualifications, skills, competencies, experience, and location. Employees are eligible for healthcare benefits, including medical, dental, and vision coverage, as well as a 401(k) plan.

Let our recruiters assist you in preparing for interviews with our clients. Whether you are seeking a direct hire, temp-to-hire, or temporary position, Workway can help you present your best self. Reach out to us today.

About Workway, Inc.

Workway BancForce is a leading national staffing firm dedicated to placing qualified job-seeking candidates across the country in direct hire, temp-to-hire, and temporary roles in various specialized fields. We take pride in our candidate-centric approach, helping job seekers find their next career opportunity.



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