Community Operations Leader

2 weeks ago

San Jose, California, United States New Standard Equities Full time
Position: Community Operations Leader

Department: Operations

Reports to: Portfolio Manager

Salary: $85,000/Yr plus Bonuses

FLSA Status: Non-Exempt or Exempt

About the Organization:

New Standard Equities is a prominent vertically integrated real estate investment management firm that focuses on the acquisition and management of multifamily properties across the Western U.S. Our organization is guided by core principles that shape our conduct in every business aspect, ensuring we fulfill our mission of delivering an ideal living experience for our residents, termed Just Right Living.

We pride ourselves on being a team of self-motivated individuals dedicated to our mission of providing Just Right Living for the individuals and families who choose our properties as their home. To achieve this, we operate with integrity at every organizational level and are committed to continuous learning and improvement. Our approach is centered on creative problem-solving and exceptional results, valuing collaboration and teamwork as essential to our success. We build authentic relationships with colleagues and residents through effective communication and follow-through, demonstrating a strong customer service focus at all levels.

Skills and Mindset Essential for Success:
  • Customer-service orientation
  • Strong communication and follow-through abilities
  • Self-motivated
  • Creative problem-solving skills
  • Ability to foster genuine relationships with colleagues and residents
  • Commitment to continuous learning and improvement
SUMMARY:

The Community Operations Leader (COL) is accountable for the comprehensive management of the community, which includes leading, guiding, and inspiring the onsite team, overseeing team development, monitoring financial, staff, and operational performance, managing resident relations, ensuring community aesthetics, and coordinating with third-party service providers. This role guarantees alignment with company service standards and achievement of revenue and expense targets. The COL will ensure compliance with company employment and safety practices as well as local and federal regulations. Responsibilities encompass strategic, financial, and operational management of the property, optimizing net operating income through strict adherence to New Standard Equities' policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core responsibilities include, but are not limited to:
  • Preparing budgets and monthly financial reports.
  • Recruiting, hiring, mentoring, and managing community staff.
  • Overseeing the month-end accounting process.
  • Ensuring timely and accurate reporting of operational distribution reports.
  • Developing and managing financial goals, including budgets, in line with key financial metrics.
  • Providing monthly analysis and explanations of variances.
  • Coordinating resident move-ins/move-outs and managing lease approvals.
  • Enforcing lease terms and conditions, including court appearances/testimonies.
  • Negotiating and managing service providers to ensure quality work is performed timely and in compliance with contracts.
  • Proactively addressing resident requests and issues.
  • Ensuring the highest level of customer experience by shadowing sales, office, and maintenance team members to identify improvement opportunities.
  • Adhering to all company policies and procedures.
  • Managing accounts receivable to ensure timely rent collection in accordance with company policy.
  • Ensuring all legal paperwork and actions are processed in collaboration with legal or accounting departments.
  • Reviewing and approving invoices, ensuring team approvals are managed within established thresholds.
  • Preparing and presenting business plan results to senior leadership.
  • Directing team responsibilities, including training, coaching, recognition, performance management, and career development; conducting team meetings to enhance communication and collaboration.
  • Preparing, reviewing, and understanding the respective market area, including knowledge of competitive properties and local business conditions affecting property operations.
  • Performing other duties as required.
SUPERVISORY RESPONSIBILITIES:

This position directly supervises employees and carries out supervisory responsibilities in accordance with company policies and applicable laws. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.

QUALIFICATIONS:

To successfully perform this job, an individual must be able to meet each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, residents, investors, executive management, or employees of the company.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of word processing software, Microsoft Word/Excel/Outlook, Yardi, and internet software. Understanding of Compliance Depot, OnSite, and other industry-related software is preferred.

Education/Experience:

Bachelor's degree (B. A. / B. S.) from a four-year college or university; and more than five years of related experience and/or training in the multifamily industry, including more than one year as a Community Manager; or equivalent combination of education and experience.

Certificates and Licenses:

Active state real estate license is strongly preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to use hands, and talk or hear. The employee is frequently required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to walk, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

Knowledge, Skills and Other Abilities:
  • Ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate courses of action.
  • Ability to understand maintenance operations on an apartment community.
  • Understanding of Landlord Tenant law, including Fair Housing.
  • Supervisory background with consistent management of all property-related aspects.
  • Effective administrative, organizational, and time management skills.
  • Excellent communication skills, both verbal and written.
  • Ability to handle multiple priorities and meet deadlines.
  • Proven ability to train, lead, and motivate.
  • Team player with a strong work ethic and ability to interact with a variety of people and personality types.
  • Ability to solve problems involving residents, personnel, finances, and emergency situations while remaining calm and professional.
  • Flexibility to work after-hours in emergency situations.
  • Strong interpersonal communication skills.
  • Ability to interact effectively with prospects, residents, peers, and management, demonstrating strong customer service skills.
Compensation details: . click apply for full job details

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