Operations Supervisor

2 weeks ago


Lewis Center, Ohio, United States Donatos Pizza Full time

The Operations Supervisor is accountable for overseeing Quality and Service systems within the establishment. This role involves mentoring and guiding team members to ensure the highest standards of food quality and customer service. The Operations Supervisor may be responsible for opening or closing the establishment in the absence of a senior Manager, ensuring a seamless transition by fulfilling administrative duties while prioritizing the safety and security of our team, patrons, and assets.

Key Qualifications:

  • Ability to perform essential job functions safely while achieving productivity benchmarks.
  • Capable of standing and/or walking for the duration of the shift.
  • Ability to lift up to 50 pounds on occasion.
  • Occasional bending and twisting required.
  • Minimum of 1-year experience in a supervisory or managerial role or equivalent experience.
  • Successful completion of the Management in Training Program and all relevant certifications, including e-learning modules and food safety courses.
  • Proficient in executing all tasks outlined in the Operations Supervisor readiness checklist.

Responsibilities:

  • Engages with customers attentively and enthusiastically.
  • Proactively identifies customer needs at all service points and eliminates any existing or potential service obstacles.
  • Exhibits compassion and understanding towards customers, following appropriate procedures for resolving complaints.
  • Ensures the team adheres to all aspects of service excellence.
  • Enhances team morale by demonstrating enthusiasm and commitment through actions and words.
  • Effectively trains new team members to uphold the organization's standards and processes, ensuring they understand their roles in fulfilling the mission and values.
  • Guarantees that customers receive their orders accurately and within the promised timeframes.
  • Oversees shift operations, including pre/post-shift checklists and planning.
  • Understands and coaches on key drivers for a positive work environment and operational efficiency.
  • Models performance expectations, focusing primarily on directing and coaching, with a secondary role of assisting.
  • Takes ownership of managing product quality, service, and operational success.
  • Manages food, labor, and operational costs through effective training and coaching.
  • Responds promptly and decisively to adjust staffing based on business volume fluctuations.
  • Controls food cost elements, including waste, preparation, portioning, and theft during shifts.
  • Demonstrates, trains, and enforces operational standards, including uniform policies, attendance, safety protocols, and cleanliness.
  • Understands and educates team members on all relevant labor regulations.
  • Handles the opening and/or closing of the establishment following proper administrative procedures and completing necessary documentation.
  • Trains and enforces appropriate cash handling procedures.
  • Takes responsibility for inventory management, vendor orders, and invoice processing.
  • Ensures team members are knowledgeable about and adhere to food safety and personal hygiene standards mandated by the organization and local health authorities.
  • Effectively manages personnel, products, and equipment to fulfill the organization's mission and promise.
  • Utilizes proper security and verification methods when handling financial deposits and safe contents.
  • Employs pre-shift and shift job aids and tools to ensure optimal product quality.
  • Manages dough and production timelines to guarantee the highest quality.
  • Properly implements, enforces, and oversees food safety and sanitation standards.

Donatos Pizza is a family-owned establishment that originated in Columbus, Ohio. Our mission is to deliver exceptional pizza and enhance your day. Our restaurants are independently owned franchise locations. We are dedicated to meeting our customers' needs daily and fostering strong relationships with our employees to support their success within our organization and beyond.


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