Lead Phlebotomy Operations Supervisor

2 weeks ago

Lewis Center, Ohio, United States American Red Cross Full time

Why Join Our Mission?

As a leading humanitarian organization in the United States, the American Red Cross is committed to providing assistance to individuals in need. By becoming part of our team, you will contribute to a significant cause and have the opportunity to save lives daily. If you are passionate about making a difference, consider this rewarding career opportunity. Work where your career contributes to a greater good.

We prioritize diversity within our workforce and strive to deliver our services in a culturally sensitive manner that reflects the communities we serve. Our work environment fosters collaboration, respect, and inclusivity, focusing on building allyship and a culture of belonging that empowers all team members. Join us to learn, grow, and succeed while sharing your commitment to making a positive impact.

The Red Cross supports various cultural and community resource groups for employees and volunteers. These networks, including the Ability Network, Asian American & Pacific Islander Resource Group, Latino Resource Group, Red Cross PRIDE, Umoja African American Resource Group, Veterans+ Resource Group, and Women's Resource Group, provide connections, mentorship, and a platform for important concerns and opinions.

At the American Red Cross, your individuality is valued.

JOB OVERVIEW:

In this role, you will leverage your leadership and healthcare/customer service expertise to support our operational teams at fixed sites. As a team lead, you will coach, mentor, instruct, and serve as a resource for our blood collection personnel while performing blood collection tasks at our donor center.

The Red Cross provides paid training in phlebotomy, allowing you to enhance your healthcare skills and advance your career within the nation's foremost humanitarian organization.

KEY RESPONSIBILITIES:

  • Lead the team and drive results through exceptional customer service.
  • Exemplify professionalism and compassion while representing the nation's largest non-profit blood banking organization.
  • Serve as a lead/charge at the donor center when required and perform phlebotomy.
  • Work independently with meticulous attention to detail, ensuring that the blood collected meets regulatory standards.

SCHEDULE:

  • To effectively meet the needs of our donors and community, staff work a flexible schedule that may include early mornings, late evenings, weekends, and holidays.
  • Schedules are provided two to three weeks in advance.

COMPENSATION:

  • Starting pay is determined based on experience.

MINIMUM QUALIFICATIONS:

  • Associate's Degree or an equivalent combination of education and relevant experience (18 months to four years of work experience in a related field) is required.
  • A minimum of 1 year of leadership experience in public-facing environments is required.
  • Phlebotomy experience is mandatory.
  • Customer service experience, effective verbal communication, and public relations skills are essential.
  • A valid driver's license and a good driving record may be necessary.
  • LPN or equivalent experience is required, which may include needlesticks, phlebotomy, and other relevant medical responsibilities.
  • Physical requirements may include the ability to lift, push, or pull heavy weights, good manual dexterity, and the capacity to sit or stand for extended periods, adapting to long, irregular hours and frequent schedule changes.
  • Basic computer skills are necessary, with proficiency in Microsoft Office applications.

PREFERRED QUALIFICATIONS:

  • Previous healthcare or phlebotomy experience (CNA, MA, EMT, etc.) is advantageous.
  • Prior leadership experience in healthcare settings is preferred.

BENEFITS:

We support our team members while they support others. As a mission-driven organization, we believe our team needs robust support to excel in their roles. Our comprehensive benefits package assists you in balancing work and personal life. With our resources and perks, you have exceptional opportunities at the American Red Cross to advance your career.

  • Medical, Dental, and Vision plans.
  • Health Spending Accounts & Flexible Spending Accounts.
  • Paid Time Off: Starting at 15 days annually, based on FLSA status and tenure.
  • 11 paid holidays, including six core holidays and five floating holidays.
  • 401K with matching contributions.
  • Paid Family Leave.
  • Employee Assistance Programs.
  • Disability and Insurance: Short and Long Term.
  • Service Awards and recognition.

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