Resource Management Operations Specialist

1 week ago


Charlotte, North Carolina, United States Motion Recruitment Full time

Exciting Long-Term Contract Opportunity

A prominent Financial Services organization is seeking a Workforce Operations Specialist. This role offers a chance to collaborate with top professionals at one of the largest financial institutions globally.

This is a long-term contract position that comes with a competitive benefits package. Our client has a rich history of over 150 years and is committed to innovation in today’s digital landscape. If you are looking to join a well-respected company that prioritizes customer satisfaction and financial success, this opportunity may be for you.

Contract Duration: Initial term of 18 months with potential for extensions or conversion.

Key Responsibilities:

  • Lead the end-to-end process for resource and workforce planning, including requisition approvals, attrition tracking, Emotional Intelligence metrics, and workforce hygiene.
  • Serve as the primary liaison between our department and central process teams, as well as managers and business services leads.
  • Consult on complex initiatives that have a broad impact, requiring large-scale planning for Technology Business Services.
  • Analyze and address multifaceted challenges within Technology Business Services Consulting, necessitating a thorough evaluation of various factors.
  • Contribute to resolving intricate situations that require a solid understanding of functions, policies, procedures, and compliance requirements.
  • Engage in strategic collaboration and consultation with client personnel.

Required Skills & Experience:

  • Minimum of 5 years of experience in Information Technology supporting Business Services, or equivalent experience through work, consulting, training, military service, or education.
  • Proven experience in technology workforce/resource management.
  • Strong process management skills, with the ability to model process flows and drive integration and improvement.
  • Advanced proficiency in Excel.
  • Excellent communication and presentation skills, suitable for a senior resource.


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