Hospitality Operations Manager

2 months ago


Charlotte, North Carolina, United States HC-Resource Full time
Position: Front of House Manager

HC-Resource is on the lookout for skilled and energetic Front of House Managers. Our establishment is celebrated for its outstanding culinary offerings, extensive beverage selection, and superior customer care.

If you have a passion for delivering unforgettable dining experiences and possess a strong background in the hospitality sector, we invite you to explore this opportunity.

Core Responsibilities:

  • Recruit, train, and cultivate a talented team committed to delivering exceptional service
  • Oversee inventory management to ensure adequate stock levels and efficient turnover
  • Implement comprehensive training initiatives to enhance team performance
  • Facilitate effective employee relations through transparent communication
  • Ensure that the venue meets established operational standards
  • Review financial documents and manage expenditures in accordance with budgetary constraints
  • Foster and uphold a professional atmosphere for both staff and patrons
  • Deliver outstanding customer service and supervise successful operational shifts

Qualifications:

  • Proven leadership experience in busy full-service dining establishments
  • Ability to inspire and develop a high-performing team
  • Dedication to providing exceptional customer experiences
  • Ability to create a positive and secure environment for employees and guests
  • Achieve and surpass sales, cost, quality, and cleanliness objectives
  • Ensure the safety and security of staff, guests, and property
  • Strong and effective communication skills


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