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Network Operations Specialist

2 months ago

Charlotte, North Carolina, United States Pyramid Consulting, Inc Full time
Job Description

Job Title: Network Operations Specialist

Job Summary:

We are seeking a highly skilled Network Operations Specialist to join our team at Pyramid Consulting, Inc. As a Network Operations Specialist, you will be responsible for monitoring, managing, and maintaining all edge network devices, performance, and quality across the client network.

Key Responsibilities:

  • Monitor and manage all edge network devices, performance, and quality across the client network.
  • Perform Event Management and Incident Management in accordance with established process and procedural guidelines.
  • Create and triage trouble tickets, including remote testing.
  • Monitor and ticket all alarm events while maintaining a high level of accuracy.
  • Troubleshoot and repair client voice implementations, TDM, Converged, VOIP, SIP, and QoS.
  • Communicate daily with various departments, telecommunication providers, and vendors to discuss and coordinate necessary resources to resolve incidents.
  • Coordinate network activities related to change management events to ensure that schedules are appropriately planned to avoid customer service outages.
  • Stay up to date on organizational SOPs.
  • Perform other duties assigned by the NOC Management team.

Key Requirements and Technology Experience:

  • Key Skills: Network Operation Support, Customer Service, NOC
  • High School Diploma or equivalent required. Associate's Degree or Bachelor's Degree preferred but not required. Vendor certifications preferred but not required (BTI, Cisco, Ciena Adtran, Alcatel-Client, Fortinet, VeloCloud, etc.)
  • Minimum of 1-2 years of experience working in a network operations support role.
  • Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles.
  • Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet.
  • Network design, Routing, DNS, IP Subnetting.
  • TCP/IP Routing Protocols (BGP, OSPF, RIP, and EIGRP).
  • Proxy Server and Firewalls.
  • Q-in-Q / s-tag / c-tag.
  • Routing protocols and technologies.
  • Voice implementations, TDM, Converged, VOIP, SIP, and QoS.

About Us:

Pyramid Consulting, Inc. is a leading provider of telecommunications services. We are committed to delivering high-quality solutions to our clients and are seeking a skilled Network Operations Specialist to join our team.