Desktop Support Engineer

3 days ago


Rockville, Maryland, United States Dynamic Solutions Technology LLC Full time
Key Responsibilities

As a Desktop Support Engineer, you will:

  • Provide technical and problem resolution support for laptop PCs, portable monitors, and other devices.
  • Troubleshoot and resolve issues using commercial off-the-shelf (COTS) applications and networking knowledge.
  • Manage user support tickets via telephone, email, or IT support ticket systems.
  • Ensure timely escalation and resolution of tickets, maintaining excellent customer service skills.

What We Offer

The salary for this role is approximately $65,000 - $80,000 per year, depending on experience. The company offers competitive benefits, including health insurance, retirement plans, and paid time off.



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