Technical Support Specialist
3 days ago
We are seeking a full-time Tier I Help Desk Support Specialist to support our government agency based in Washington, DC, Maryland, and other locations. This is an exempt position with remote flexibility.
Key Responsibilities- Provide first-tier technical support, including problem resolution and customer service, to ensure positive experiences in a mission-driven organization.
- Troubleshoot and resolve issues with various devices, including laptops, portable monitors, printers, scanners, and mobile devices.
- Accept and manage user support tickets via phone, email, or IT ticketing systems.
- Evaluate and escalate incidents to appropriate support teams, ensuring timely resolutions and compliance with government policies.
- A high school diploma or equivalent and 0-3 years of relevant experience.
- A minimum of a Tier1/National Agency Check w/Inquiries (NACI) security clearance.
- Industry certifications like HDI, CompTIA A+, Network+, Security+, MCSA: Windows 10, MCSE: Desktop Infrastructure, MCDST, or ITIL Foundation.
- Knowledge of commercial off-the-shelf applications, networking, and help desk ticketing platforms.
- Experience with Remedy and/or ServiceNow tools for incident, change, and problem management.
- Excellent communication, critical thinking, and problem-solving skills.
$60,000 - $80,000 per year, depending on experience and qualifications.
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