Comprehensive IT Support Specialist

3 days ago


Rockville, Maryland, United States Comprehensive Primary Care Full time
About Comprehensive Primary Care:

We are a leading healthcare provider dedicated to delivering high-quality patient care and innovative healthcare solutions. Our team is passionate about making a difference in the lives of patients and healthcare professionals.

Job Description:

This is an exciting opportunity for a motivated and detail-oriented Junior IT Systems Engineer to join our team at Comprehensive Primary Care. As a key member of our IT department, you will be responsible for providing technical support, administering systems, ensuring compliance, training and supporting users, and maintaining procedures.

Responsibilities:
  1. Provide Technical Support: Assist end-users with hardware and software issues, troubleshoot problems, and manage support requests through Zendesk.
  2. Administer Systems: Help administer and maintain active directory, Azure services, and Intune for device management.
  3. Ensure Compliance: Ensure that all IT processes comply with HIPAA and other relevant healthcare regulations.
  4. Train and Support Users: Provide onboarding and training for new employees on desktop/laptop setup, software applications, and IT policies.
  5. Document and Maintain Procedures: Maintain up-to-date documentation for IT processes, user guides, and system configurations.
Requirements:
  • Education: Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
  • Experience: 1-2 years of experience in a help desk or systems administration role, preferably in a healthcare setting.
  • Technical Skills: Strong knowledge of Microsoft Windows and Office Suite, basic understanding of macOS support and troubleshooting, experience with network configurations and support, familiarity with printers and peripheral devices, and understanding of HIPAA compliance requirements.
  • Skills: Excellent interpersonal and communication skills, strong problem-solving skills, ability to work independently and as part of a team.
Salary:

$65,000 - $85,000 per year.



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