Desktop Technical Consultant
3 days ago
SysArc Inc. is a leading IT Managed Services and Cyber Security Services Provider, seeking a Desktop Technical Consultant to join our team. In this role, you will provide expert-level technical support to our clients, ensuring their IT infrastructure is optimized for peak performance.
As a Desktop Technical Consultant, you will:
- Provide technical assistance and support to end-users via phone, email, or ticketing system
- Collaborate with teammates to develop and implement effective support processes
- Stay up-to-date with the latest technologies and best practices in desktop support
We offer a competitive salary of $70,000 - $90,000 per year, along with a comprehensive benefits package, including health, vision, and dental plans, 401k + company match, two weeks paid vacation, certification & training programs, and more.
To succeed in this role, you should have:
- A minimum of 3-5 years of experience in tier II or higher technical support
- Proven track record of delivering excellent customer service
- Strong analytical and problem-solving skills
- Certifications such as Network+ and MCP, with a preference for CCNA and MCSA
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