Technical Support Specialist

3 weeks ago


Rockville, Maryland, United States Dynamic Solutions Technology LLC Full time

Dynamic Solutions Technology LLC is a premier strategic services firm that meets IT and service needs for commercial and government clients. We are seeking a full-time Tech Support Specialist - Desktop Infrastructure to support government agencies based in Washington, DC, Maryland, and other locations.

About the Job

This role involves providing technical support, troubleshooting, and resolving issues with various hardware devices, software applications, and network systems.

  • Provides first-tier support, consisting of technical and problem resolution support, and consistently delivers superior support resulting in positive customer experiences.
  • Technicians will troubleshoot and resolve issues with laptop PCs, portable monitors, printers, scanners, docking stations, desktop PCs, projectors, color LaserJet printers, personal LaserJet printers, flatbed scanners, Canon high-speed scanning fax machines, and government-provided mobile devices.
Qualifications and Requirements:

We are looking for a qualified candidate who possesses a High School Diploma or GED certificate and 5-6 years of relevant experience.

  • Must have a minimum Security clearance/investigation of a Tier 1/National Agency Check w/Inquiries (NACI).

We offer a competitive salary of $70,000 - $80,000 per year, depending on experience, and excellent benefits package.



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