IT Support Specialist

6 days ago


Rockville, Maryland, United States SYSARC INCC Full time
Job Overview

SysArc Inc. is a leading IT Managed Services and Cyber Security Services Provider.

We are seeking an experienced Desktop Engineer to join our team in the DC area.

This position offers a competitive salary of $60,000 - $80,000 per year, depending on experience.

Key Responsibilities
  • Provide exceptional customer service and desktop support to end users.
  • Work collaboratively with teammates to maintain high-quality desktop support standards.
  • Assist with onboarding new users remotely and set up PCs using standard hardware and software.
  • Troubleshoot technical issues with LANs, WANs, VPNs, and other systems.
  • Document internal procedures and processes.
Requirements
  • Minimum 3-5 years of tier II or higher technical experience.
  • Proven track record of excellent customer service.
  • Network+, MCP, CCNA, or MCSA certifications preferred.
  • Familiarity with ConnectWise or comparable ticketing systems.
  • Ability to troubleshoot/support Mac/Apple products and Microsoft Office 365.

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