Technical Support Specialist
3 weeks ago
The ideal candidate will have 1-2 years of experience in a help desk or systems administration role, preferably in a healthcare setting. Key responsibilities include:
- Help Desk Support
- Provide first and second-level technical support to end-users for hardware and software issues.
- Troubleshoot and resolve issues related to MS Windows, macOS, Microsoft Office, and other applications.
- Manage support requests through the Zendesk ticket system, ensuring timely resolution and follow-up.
- Systems Administration
- Assist in the administration and maintenance of active directory, Azure services, and Intune for device management.
- Monitor, maintain, and configure network hardware and software, including Meraki networking solutions.
- Support the deployment, configuration, and troubleshooting of laptops, desktops, monitors, and printers.
- Healthcare Compliance
- Ensure all IT processes comply with HIPAA and other relevant healthcare regulations.
- Document system configurations and IT processes to support compliance activities.
- User Support and Training
- Provide onboarding and training for new employees on desktop/laptop setup, software applications, and IT policies.
- Assist in the troubleshooting and support of the organization's phone system.
- Maintaining Documentation
- Maintain up-to-date documentation for IT processes, user guides, and system configurations.
- Collaborate with senior IT staff in documenting and improving IT procedures.
The estimated salary for this position is $65,000-$85,000 per year.
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