Technical Support Professional

5 days ago


Rockville, Maryland, United States Comprehensive Primary Care Full time

We are looking for a skilled Junior IT Systems Engineer to join our team at Comprehensive Primary Care. In this role, you will assist with systems administration tasks, help desk support, and the management of cloud services while ensuring compliance with industry regulations.

Responsibilities:
  • Help Desk Support:
    • Provide technical support to end-users for hardware and software issues.
    • Troubleshoot and resolve issues related to MS Windows, macOS, Microsoft Office, and other applications.
    • Manage support requests through the Zendesk ticket system.
  • Systems Administration:
    • Assist in the administration and maintenance of active directory, Azure services, and Intune for device management.
    • Monitor, maintain, and configure network hardware and software.
    • Support the deployment, configuration, and troubleshooting of laptops, desktops, monitors, and printers.
  • Compliance:
    • Ensure all IT processes comply with HIPAA and other relevant healthcare regulations.
    • Document system configurations and IT processes.
  • User Support:
    • Provide onboarding and training for new employees.
    • Assist in the troubleshooting and support of the organizations phone system.
  • Maintaining Documentation:
    • Maintain up-to-date documentation for IT processes, user guides, and system configurations.

The ideal candidate will have a Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience. We offer a salary range of $65,000-$85,000 per year, depending on experience.



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