IT Systems Engineer Position
19 hours ago
IT Systems Engineer Position
About Comprehensive Primary Care:We are a leading healthcare provider seeking a motivated and detail-oriented Junior IT Systems Engineer to join our team. The successful candidate will assist with systems administration tasks, help desk support, and the management of cloud services in a HIPAA-compliant environment.
Key Responsibilities:- Help Desk Support:
- Provide first and second-level technical support to end-users for hardware and software issues.
- Troubleshoot and resolve issues related to MS Windows, macOS, Microsoft Office, and other applications.
- Manage support requests through the Zendesk ticket system, ensuring timely resolution and follow-up.
- Systems Administration:
- Assist in the administration and maintenance of active directory, Azure services, and Intune for device management.
- Monitor, maintain, and configure network hardware and software, including Meraki networking solutions.
- Support the deployment, configuration, and troubleshooting of laptops, desktops, monitors, and printers.
- Healthcare Compliance:
- Ensure all IT processes comply with HIPAA and other relevant healthcare regulations.
- Document system configurations and IT processes to support compliance activities.
- User Support and Training:
- Provide onboarding and training for new employees on desktop/laptop setup, software applications, and IT policies.
- Assist in the troubleshooting and support of the organization's phone system.
- Maintaining Documentation:
- Maintain up-to-date documentation for IT processes, user guides, and system configurations.
- Collaborate with senior IT staff in documenting and improving IT procedures.
- Education: Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
- Experience:
- 1-2 years of experience in a help desk or systems administration role, preferably in a healthcare setting.
- Familiarity with Azure, Intune, Meraki, and ticketing systems like Zendesk.
- Technical Skills:
- Strong knowledge of Microsoft Windows and Office Suite.
- Basic understanding of macOS support and troubleshooting.
- Experience with network configurations and support, especially Meraki.
- Familiarity with printers and peripheral devices.
- Understanding of HIPAA compliance requirements.
- Skills:
- Excellent interpersonal and communication skills, with a customer service-oriented mindset.
- Strong problem-solving skills and a proactive approach to support.
- Ability to work independently and as part of a team.
$60,000 - $80,000 per year.
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