IT Systems Engineer Position

19 hours ago


Rockville, Maryland, United States Comprehensive Primary Care Full time
Job Title:

IT Systems Engineer Position

About Comprehensive Primary Care:

We are a leading healthcare provider seeking a motivated and detail-oriented Junior IT Systems Engineer to join our team. The successful candidate will assist with systems administration tasks, help desk support, and the management of cloud services in a HIPAA-compliant environment.

Key Responsibilities:
  • Help Desk Support:
    • Provide first and second-level technical support to end-users for hardware and software issues.
    • Troubleshoot and resolve issues related to MS Windows, macOS, Microsoft Office, and other applications.
    • Manage support requests through the Zendesk ticket system, ensuring timely resolution and follow-up.
  • Systems Administration:
    • Assist in the administration and maintenance of active directory, Azure services, and Intune for device management.
    • Monitor, maintain, and configure network hardware and software, including Meraki networking solutions.
    • Support the deployment, configuration, and troubleshooting of laptops, desktops, monitors, and printers.
  • Healthcare Compliance:
    • Ensure all IT processes comply with HIPAA and other relevant healthcare regulations.
    • Document system configurations and IT processes to support compliance activities.
  • User Support and Training:
    • Provide onboarding and training for new employees on desktop/laptop setup, software applications, and IT policies.
    • Assist in the troubleshooting and support of the organization's phone system.
  • Maintaining Documentation:
    • Maintain up-to-date documentation for IT processes, user guides, and system configurations.
    • Collaborate with senior IT staff in documenting and improving IT procedures.
Qualifications:
  • Education: Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.
  • Experience:
    • 1-2 years of experience in a help desk or systems administration role, preferably in a healthcare setting.
    • Familiarity with Azure, Intune, Meraki, and ticketing systems like Zendesk.
  • Technical Skills:
    • Strong knowledge of Microsoft Windows and Office Suite.
    • Basic understanding of macOS support and troubleshooting.
    • Experience with network configurations and support, especially Meraki.
    • Familiarity with printers and peripheral devices.
    • Understanding of HIPAA compliance requirements.
  • Skills:
    • Excellent interpersonal and communication skills, with a customer service-oriented mindset.
    • Strong problem-solving skills and a proactive approach to support.
    • Ability to work independently and as part of a team.
Salary:

$60,000 - $80,000 per year.



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