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Guest Services Representative

2 months ago

Minneapolis, Minnesota, United States Hyatt Place Minneapolis Downtown Full time

Position Overview:

The Guest Services Representative is responsible for crafting a welcoming and memorable experience for our guests, embodying the Hyatt brand by delivering exceptional service in a clean and inviting atmosphere.

Key Qualifications:

  • At least one month of relevant experience or a suitable combination of training and experience.
  • Previous experience in customer service within the hospitality sector is preferred.
  • Proficient in reading, writing, and speaking English.
  • Ability to quickly adapt and thrive in a dynamic environment with frequent guest interactions.
  • Basic computer skills, including familiarity with Microsoft Office Suite (Word, Excel).
  • Proficient in problem-solving and developing alternative solutions in a timely manner.
  • Strong multitasking abilities.
  • Skilled in managing challenging customer situations with professionalism and promptness.
  • Commitment to maintaining a high level of professionalism and respect for all individuals.
  • Understanding of and adherence to policies and procedures.
  • Knowledge of safety and security protocols; proactive in reporting unsafe conditions.
  • Ability to communicate ideas and information clearly and effectively, both verbally and in writing.
  • Flexibility to meet the demands of the work schedule, including potential adjustments based on business needs.

Core Responsibilities:

  • Facilitate guest check-in and check-out processes, ensuring accuracy in registration and payment information.
  • Provide comprehensive information to guests regarding hotel services, amenities, and local attractions.
  • Answer phone inquiries in a courteous and efficient manner, adhering to brand standards.
  • Prepare and serve food and beverages, ensuring adherence to quality and presentation standards.
  • Assist guests with dining orders and provide timely service, utilizing suggestive selling techniques.
  • Maintain cleanliness and organization in guest areas, ensuring a pleasant environment.
  • Follow operational policies related to cash handling, safety, and security to consistently exceed guest expectations.
  • Perform additional duties as assigned.

Company Overview:

As a leader in third-party hotel management, our extensive portfolio includes over 1,550 hotels across the United States and internationally. We are dedicated to providing exceptional service and results, fostering a culture where our associates are inspired to excel. Join us in a world of opportunities with Aimbridge Hospitality.

Benefits:

Full-time employees are eligible for a competitive benefits package, which includes:

  • Daily Pay options available.
  • Comprehensive Medical, Dental, and Vision coverage.
  • Short-Term and Long-Term Disability Income.
  • Life Insurance and AD&D coverage.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.