Sales Support Specialist
2 weeks ago
Company Background
Solar Safe Pool Covers is a dedicated, family-owned business focused on providing innovative solutions for pool owners in Arizona. Our mission is to save time and money while ensuring safety in residential backyards. We pride ourselves on delivering a distinctive service that sets us apart from the competition.
Role Purpose
We are seeking an individual who excels in communication and is passionate about assisting pool owners. This position is designed to facilitate a smooth experience for both our estimators and potential clients throughout their purchasing journey. The ideal candidate will be curious, considerate, and maintain consistent communication to help customers achieve their goals with our pool cover solutions.
Key Responsibilities
- Engage with leads and customers in a manner that reflects the ideal consumer experience.
- Coordinate complimentary estimates for prospective clients.
- Inform pool owners about the advantages of utilizing pool covers.
- Handle incoming inquiries from potential and existing customers.
- Conduct follow-up calls to schedule estimates (30+ outbound calls daily).
- Reach out to potential clients post-estimate to discuss options.
- Maintain customer records with detailed notes in our CRM system.
- Optimize the estimators' schedules for efficient route planning.
- Respond promptly to emails, texts, and calls from leads and customers.
- Support marketing initiatives and campaigns as needed.
- Assist the installation and service teams when required.
Qualifications
- Ability to commute and work in an office environment.
- Experience in customer interactions via phone.
- Proficient in using a CRM for customer data management.
- Reliable and trustworthy, ensuring client safety and satisfaction.
- Background in customer service roles.
Preferred Skills
- Experience with social media marketing.
- Creative problem-solving abilities.
- Process-oriented with a knack for effective improvisation.
Application Process
To be considered for this position, please submit your resume along with a brief description of a positive consumer experience you encountered and what made it memorable.
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