Sales Support and Customer Relations Specialist

1 week ago


Phoenix, Arizona, United States JO Sales Inc Full time
Job Overview

This position involves providing exceptional customer support, managing inside sales, and performing administrative tasks for a manufacturer specializing in window screening solutions.


Key Responsibilities:
  • Process new orders and establish new client accounts using Smart Service and QuickBooks software.
  • Coordinate schedules for installation projects, generate reports for management, and handle invoicing tasks.
  • Manage incoming mail, digitize documents, and procure office supplies as needed.

Proficiency in computer applications is essential, and bilingual capabilities are advantageous. Familiarity with the buying, selling, and installation processes related to window screening materials and patio shades is a plus.


Core Functions:

Deliver outstanding customer service to our clientele while enhancing sales primarily through phone and email interactions. Cultivate and sustain business relationships initiated by the President and Outside Sales team.

Receive, process, and finalize quotes and orders from clients, while also sourcing custom materials from suppliers. Maintain effective communication with customers and suppliers regarding delivery schedules, potential delays, and any issues that may arise.


Essential Skills:
  • Excellent interpersonal and communication abilities.
  • Capability to resolve customer conflicts effectively.
  • Strong multitasking skills in a dynamic work environment.
  • Proficient in computer software, including Outlook and Excel.

Preferred Qualifications:
  • Knowledge of window products and QuickBooks.
  • Ability to communicate in Spanish.

Working hours are Monday to Friday, 7 AM to 4 PM. Benefits include paid vacation and holidays after a specified period, along with a 401k plan featuring company matching after one year of employment.

About the Company

JO Sales, Inc. (The Screen Company of America) is a family-owned enterprise that fosters a collaborative team environment, specializing in the sale of window screens, roll shades, and custom ironwork.



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