Enterprise Content Management Specialist IV
6 days ago
Job Title: IT Systems Specialist IV - Application Maintenance and Support
Job Summary:
We are seeking an experienced IT Systems Specialist IV to join our team at ACL Digital. The successful candidate will be responsible for providing technical guidance and support for the development and maintenance of our enterprise content management system, specifically ProjectWise.
Key Responsibilities:
- Provide consultations and solution recommendations for our enterprise content management system
- Create as-is and to-be process documentation
- Use a variety of information gathering techniques to gather, define, and document complex business data requirements
- Identify areas for improvement in current systems
- Collaborate with business partners and stakeholders to develop and improve business processes
- Conduct, document, and present impact analyses
- Create and manage requirements traceability matrices
- Create and support the creation of functional specifications for data models, customizations, extracts, and reports
- Create implementation documentation and support the implementation process
- Develop design changes in the asset management software and collaborate with the team to integrate into the existing business production environment
- Plan and support data cleanup activities
- Prepare test data, implement, and support test activities, including the creation of test plans and test cases
- Create and implement regression test plans and test cases
- Plan and support user acceptance testing
- Coordinate with other team members to reach project milestones and deadlines
- Engage and build strong working relationships with IT, business, and sourcing partners
- Create training materials for business and technical audiences
- Conduct in-person and remote training
- Troubleshoot issues, determine causes, and provide options for fixing the issues
Requirements:
- Experience with enterprise content management software, specifically ProjectWise
- Business analysis skills
- Strong communication skills (verbal and written)
- Development and systems/data analyst skills for release development tasks
- Testing/analysis skills for release development tasks and release acceptance testing tasks
- Ability to produce business analysis deliverables, including business process and workflow diagrams, system requirements, design specifications, and training and testing materials
- Ability to complete work without direct supervision
- Proficient in soft skills, with an emphasis on customer relations, time-management, critical thinking, and organizational skills
- Intermediate level skills in SharePoint, MS Office, and Microsoft SQL
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