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Enterprise Operations Manager
2 months ago
We are seeking a highly skilled Senior Enterprise Operations Specialist to join our team at the State of Oregon. As a key member of our Enterprise Operations team, you will play a critical role in ensuring the seamless operation of complex IT systems.
Key Responsibilities- Plan, develop, implement, and maintain enterprise monitoring systems to support 24/7 operations.
- Analyze trends and metrics to anticipate potential problems and collaborate with cross-functional teams to resolve incidents.
- Design and implement dashboards, views, and alerts to support IT service management and continuous improvement.
- Develop and maintain documentation related to monitoring procedures and configurations.
- Seven (7) years of information systems experience in enterprise-class infrastructure systems design or product management, or utilization of an enterprise monitoring solution.
- Associate's degree or higher in Computer Science, Information Technology, or related field, or completion of a two (2) year accredited vocational training program in information technology or related field.
- Or, Bachelor's degree in Information Technology, Computer Science, or related field, and three (3) years of information systems experience in enterprise-class infrastructure systems design or product management.
- Or, Master's degree in Information Technology, Computer Science, or related field, and one (1) year of information systems experience in enterprise-class infrastructure systems design or product management.
- Demonstrated skill and experience serving as a primary product owner responsible for making decisions and/or recommendations regarding system design, configuration, implementation, and planning decisions for enterprise-level applications.
- Experience and fluency using monitoring tools to support Incident Management and advanced network troubleshooting.
- Familiarity with data center operations, complex network environments, cloud platforms, and cyber security practices.
- Fluency in IT service management frameworks such as ITIL, continuous improvement, and/or software development lifecycle.
- Demonstrated ability to lead and navigate cross-functional teams through root cause analysis using observable facts and data.
- Flexible work schedule for better work/life balance.
- 11 paid holidays a year.
- Strong job satisfaction working in a highly team-oriented environment.
- Advancement and learning opportunities that will help grow your career with the State of Oregon.
- Employee is required to possess and maintain a valid driver's license issued by the state where the employee resides or provide an acceptable alternate mode of transportation.
- Employee is required to obtain and maintain CJIS clearance.
- Finalists will be subject to a computerized criminal history check.
