Patient Service Representative

4 days ago


Issaquah, Washington, United States Northwest Asthma & Allergy Center Full time
Job Summary

Northwest Asthma & Allergy Center is seeking a highly skilled Patient Service Representative to provide exceptional customer service and support to our patients and staff. As the first point of contact for our patients, you will play a critical role in ensuring a seamless and positive experience.

Key Responsibilities:
  • Greet and Welcome Patients: Provide a warm and welcoming experience for patients and their families, ensuring they feel comfortable and at ease.
  • Manage Patient Information: Verify and update patient information to ensure accurate billing and record-keeping.
  • Schedule Appointments: Schedule and verify appointments, ensuring that patients receive timely and convenient access to our services.
  • Handle Administrative Tasks: Manage patient messages, collect co-pays, and perform other administrative duties as needed.
  • Support Referral Management: Verify insurance, obtain necessary records, and follow up with patients and referring providers as needed.
  • Monitor the Waiting Area: Ensure the waiting area is clean, organized, and comfortable for patients.
Requirements:
  • High School Diploma or Equivalent: A high school diploma or equivalent is required, along with 2 years of medical office experience.
  • Exceptional Customer Service Skills: Provide exceptional customer service and interpersonal skills, with a focus on empathy and self-motivation.
  • Communication and Organizational Skills: Possess clear and effective communication skills, with attention to detail and the ability to multi-task.
  • Computer and Phone Systems: Have knowledge of computer and phone systems, with the ability to learn new software and technology.


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